Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

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Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jul 13, 2013

Good place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pleasant professional colleagues. International work. Fundamentally superior core software product. Remote working most of the time. Tolerable travel requirements and decent expenses policy.

Cons

Winds of change are blowing after Permira purchased the company. The company may now just be managed to throw off cash and get the money back on the investment. Hopeful this will not happen.

3.0

Jul 8, 2013

Good work culture but less compensation & benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Work life balance is good 2. Flexible timings

Cons

1. New Polices(especially travel) are management oriented 2. Management is neither proactive nor active

5.0

Jul 1, 2013

I feel so welcome!"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've recently joined the Genesys team and a few key things stand out for me. Trust, the management trusts their employees with time off, volunteer hours, work schedules and free soda. Camaraderie, people really like each other here. Excitement, this place is buzzing with change. It's scary, but the commitment level is high. It's a good time to be here.

Cons

Because there is so much change it can feel like a start-up, but because they've been around there's history that slows down the change.

Viewing 2647 - 2649 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

AI Architect (Presales)

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Good place to work.

Good work culture but less compensation & benefits

I feel so welcome!"

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