Question 1

Is Genesys a good company to work for?

Accepted Answer

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship), Senior Account Executive and Associate Software Engineer.

Question 2

Does Genesys pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

Question 3

How satisfied are employees working at Genesys?

Accepted Answer

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at Genesys?

Accepted Answer

Software Engineer (158), Senior Software Engineer (105), Account Executive (72), Associate Software Engineer (47), Director (41), Sales (39), Senior Account Executive (38), Technical Support Engineer (37), Solutions Consultant (34), Manager (29), Senior Technical Support Engineer (24), Consultant (23), Software Developer (23), Marketing (21), PS Consultant (21)

Question 5

What are the pros of working at Genesys according to real employee reviews?

Accepted Answer

"The people are great and very passionate." ((in 256 reviews)); "The benefits are good!" ((in 140 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "great team and people to work with" ((in 88 reviews)); "Great leadership and company path" ((in 80 reviews))

Question 6

What are the cons of working at Genesys according to real employee reviews?

Accepted Answer

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 42 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "Local upper management is horrible." ((in 16 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 9 reviews)); "Experienced some bullying from C" ((in 7 reviews))

Question 7

What are employees saying about Genesys layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

Question 8

What Genesys locations have received the highest employee ratings?

Accepted Answer

Annapolis, Miami, Atlanta, Chantilly, Durham, Raleigh, Boston, Menlo Park, Chicago, Indianapolis

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Excellent place to learn the ins and outs of the contact center market.

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Technical Support is a bad place for a career in anything outside Genesys "World"

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