Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Apr 5, 2010

Was a Great Place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dynamic and passionate people Good alignment between departments Sales focused Flexible on telecommuting Little politics

Cons

The merger of Genesys into Alcatel-Lucent Enterprise is bringing together two entities with clashing culture. The lack of appropriate change management and morale boosting will drive talented employees away. Very hard to mix French and American working cultures and achieve harmony.

2.0
Mar 1, 2010
Recommend
CEO approval
Business Outlook

Pros

This company used to be a stable place to work. The benefits are better now that Alcatel Lucent has taken over.

Cons

Very political place, if you are in the in crowd you are fine, if you are not you will be out. They are becoming Alcatel Lucent at this point. It is becoming much harder to do things.there is a lot of confusion on what tomorrow brings because of Alcatel coming in. Each year the focus is changing on how to do business.

3.0
Feb 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Before Alcatel-Lucent: CULTURE - some of the best, smartest people with an incredible drive and sales focus. Work hard, play hard. People measured on revenue/profitability, quality, contribution.

Cons

After Alcatel-Lucent: Grey corporate culture. More Process. Employee frustration. Great company culture and focus being rapidly lost in the haze of Big-French corporate advancement and back-stabbing. People measured on number of reports, management-level (difference in pay grade actually cited in some meetings). Could not have fallen farther or faster.

Viewing 2686 - 2688 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.