Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "The benefits are good!" ((in 140 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "great team and people to work with" ((in 88 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 42 reviews)); "Minimal to no training for new employees." ((in 21 reviews)); "Local upper management is horrible." ((in 16 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 9 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Dec 1, 2009

An excellent place to be treated like a valued employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good pay Excellent benefits package For the most part, really good people working around you Solid management team Good product mix

Cons

You never really have any idea what it takes to advance in the company. There is a definite "old boys club" (even though it's not just men) consisting of people that used to work together at other companies that continues to advance, and the worker bees keep plugging away at the same old job day after day. (They're still well compensated for it, though.)

3.0

Nov 12, 2009

May be finally time to buy Rosetta Stone for French...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Category and technology leader provides certain clout in the space. Culture is good for entrepreneur types and thus allows for good flexibility and autonomy. Compensation is competitive.

Cons

The organizational structure (or lack thereof) can be both confusing and counterproductive. Long-term direction isn't well communicated or understood (maybe nobody really knows?) Some organizations have redundant goals and objectives that seem like "empire-building." Can be a very political place to work--seen lots of back-stabbing and finger pointing to get ahead. Senior Management (VP & above) have very little turnover, so little influx of new ideas. Fairly limited upward mobility for individual contributors. Many people stay at the same level for years and leave for a title promotion. Much of the above could be due to the uncertaintuy of the ALU integration plan. Alcatel is going to take this thing over in a big way, if it hasn't already. It will not be the same moving forward (may be a pro to some?).

4.0

Sep 30, 2009

Review of Genesys

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good place to work if you are looking to grow professionally and personally ... company provides an environment that allows for career growth laterally and cross-functionally . the agility and dynamic culture at this company grooms employees in how to learn to adapt quickly and be flexible.

Cons

benefits are average and foggy weather is a typical day at headquarters!

Viewing 2701 - 2703 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

Genesys

Genesys reviews

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An excellent place to be treated like a valued employee

May be finally time to buy Rosetta Stone for French...

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