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Gentle Monster

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Gentle Monster reviews

2.8

24% would recommend to a friend

(112 total reviews)
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Hankook Kim

47% approve of CEO

27% positive business outlook

Gentle Monster has an employee rating of 2.8 out of 5 stars, based on 112 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gentle Monster employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

112 reviews
1.0
Apr 24, 2025

Not worth the stress, time, or money

Recommend
CEO approval
Business Outlook

Pros

- if you like fashion or even just eyewear they have cool designs and you learn about how to do adjustments - barely a pro but you get a free pair of frames every 6 months but you order it on the 6th month and comes in 2 months later

Cons

- disconnect with korea hq and US stores - "no attitude" and "policies" are enforced however management is hypocritical and passive-aggressive - for a "luxury brand" it's only base pay. no commission, no discount, the bonuses suck. we don't make enough for the labor and sales the stores makes. - calling out or time off is horrendous and inflexible - weekends are rough...

2.0
Apr 22, 2025

Blame Culture and Disorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Provides meal and snacks for employees

Cons

At first, everything seemed to be going well. Everyone appeared kind, and the work environment felt healthy. However, a few days into the job—once I was assigned a project to manage entirely on my own—issues began to surface. I was given no clear guidelines or expectations for the final outcome, only a vague overview. I had to actively ask questions just to gain basic direction. Unfortunately, asking questions came with its own challenges. My manager would often respond with condescending remarks such as, “What do you think?” rather than providing a direct answer. If I responded incorrectly, they would then pose the same question to a coworker, who would answer it correctly, which felt patronizing and undermining. It began to feel like asking for instructions was perceived as a weakness. When I brought up these concerns and explained that I learn best through clear, structured direction, I was met with comments about how they dislike micromanaging and advised not to take things personally. This dynamic continued throughout my entire time at the company. When mistakes occurred, instead of acknowledging the lack of direction, the response was often passive-aggressive and rooted in blame. There was little grace for errors, even though I was a new hire trying to manage a project with minimal training. My onboarding was extremely disorganized—aside from a brief office tour during my first week, there was no formal training, no manual, and no structured sessions for my role. And yet, when mistakes were made, I was held fully accountable. They were overly critical of the work I submitted, despite not providing any standards or references. Meanwhile, the same attention to detail was clearly lacking in their own processes—particularly in training and job clarity. My employment was eventually terminated two months later, with the reason given being that the company was “restructuring” and no longer required my position. The organization suffers from disorganization, a culture of blame, and internal office politics. There is also a noticeable issue with cliques that influences the workplace dynamic.

2.0
Apr 17, 2025

Transitional Job

Recommend
CEO approval
Business Outlook

Pros

Entry Luxury Retail Flexible Hours & Commitment

Cons

HQ - Rude, Korean Centric, Unorganized Company Benefits - None Operation - Unorganized, Erratic

Viewing 31 - 33 of 112 Reviews

Glassdoor has 116 Gentle Monster reviews submitted anonymously by Gentle Monster employees. Read employee reviews and ratings on Glassdoor to decide if Gentle Monster is right for you.