GitLab Customer Success Manager (CSM) reviews

A lack of diversity within the Customer Success management group is leading to employee dissatisfaction, particularly among Black and Brown team members. This has negatively impact team morale and performance. A lack of transparency and open communication hinders collaboration within this team. Managers operate in an exclusive circle, favoring their own ideas and discouraging constructive criticism from team members.

Like many places, the processes are difficult to navigate and it takes a long time to get things done. Also, it's a public company now so many of the normal pains of public company life are experienced here too.