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Gladly

Is this your company?

Gladly reviews

3.8

57% would recommend to a friend

(59 total reviews)

Joseph Ansanelli

72% approve of CEO

55% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.6

Culture & values

3.6

Diversity & inclusion

3.4

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Gladly has an employee rating of 3.8 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gladly employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

59 reviews
5.0
Jul 21, 2025

Promising trajectory, now it's time to tighten the focus

Gtm leadership
Recommend
CEO approval
Business Outlook

Pros

- Mission-driven company solving a real customer need - Smart, capable teams who care about the work - Strong product-market fit and happy customers - Incredible customer list - Lots of opportunity to take ownership and drive impact - New CEO is leading the company in the right direction

Cons

- Strategic direction from leadership is still too vague, though it’s trending in the right direction - Too many competing priorities dilute focus and stretch teams thin - Decision-making can be slow and overly consensus-driven, which drags down execution speed - No 401k match

5.0
Mar 31, 2025

A One in a Million Workplace

Senior product marketing manager
Recommend
CEO approval
Business Outlook

Pros

Gladly is the first company that I have felt truly safe, supported, and celebrated to be my authentic self. Our leaders actually uphold our values and have shown time and time again that they care for the people that work for them as individuals. We are given the tools and autonomy to drive our own projects, and are encouraged to challenge the status quo or raise red flags when something doesn't feel right. I genuinely can't believe I am so lucky to have found a company like this.

Cons

The performance review process feels unnecessarily confusing.

Viewing 1 - 3 of 59 Reviews
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Glassdoor has 63 Gladly reviews submitted anonymously by Gladly employees. Read employee reviews and ratings on Glassdoor to decide if Gladly is right for you.