Does Gladly pay their employees well?

According to anonymously submitted Glassdoor reviews, Gladly employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Gladly. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Gladly?

57% of Gladly employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gladly 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Gladly?

Software Engineer (7) , Account Executive (5) , Senior Software Engineer (4) , Sales (3) , Engineer (2) , Enterprise Business Development Representative (2) , Solutions Consultant (2)

What are the pros of working at Gladly according to real employee reviews?

"Great team and culture and leadership" ((in 8 reviews)); "Great team(s) eng and product work very well together" ((in 7 reviews)); "Great people that genuinely care about your well being and career." ((in 7 reviews)); "Good salary and professional work environment" ((in 4 reviews)); "The competitive edge is there, the product maturity is there, and the engineering team is very capable." ((in 3 reviews))

What are the cons of working at Gladly according to real employee reviews?

"Leadership is completely out of touch with product and operational gaps and the number we are expected to attain is top down, not based on what is actually achievable." ((in 4 reviews))

What are the top reviewed Gladly locations?

San Francisco , Los Angeles , New York , Madison , California City , Orange , South San Francisco , Palo Alto , Jacksonville

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Gladly

Gladly reviews

3.8

57% would recommend to a friend

(59 total reviews)

Joseph Ansanelli

72% approve of CEO

55% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.6

Culture & values

3.6

Diversity & inclusion

3.4

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Gladly has an employee rating of 3.8 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gladly employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

59 reviews

3.0

Jun 8, 2026

Smart team but poor leadership and self-serving culture

Sr. account executive

Recommend

CEO approval

Business Outlook

Pros

Smart people, currently iterating product fast

Cons

Poor leadership, very self serving, they only want to promote themselves and only care about optics they do not care about output but only input to make it look like youre doing busy work even though it does not relate to impact

3.0

Apr 30, 2026

Passionate people and AI tools, but toxic environment

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- Usually people is really passionate about their work and really show that - Good amount of AI tools for your use

Cons

- The environment is supper toxic and competitive the expect you to spent all of your day just on working without real Work/Life balance

2.0

Feb 20, 2026

Lost its sparkle

Engineer

Recommend

CEO approval

Business Outlook

Pros

Lower-level employees are kind and want to help.

Cons

ELT is out-of-touch and at times openly hostile to employees. They boast about doing amazingly, then lay off 15-20% of the company. Some of those folks were hired just a few months ago. There is no true strategic direction with a lackluster AI product, and toxic positivity abounds.

Viewing 1 - 3 of 59 Reviews

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Jobs at Gladly

Web Experience Manager

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Gladly

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Ratings by demographic groups

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Smart team but poor leadership and self-serving culture

Passionate people and AI tools, but toxic environment

Lost its sparkle

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