Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits program, casual office, free snacks, tons of events and happy hours. Great existing product that works really well, and some of the best people you'll ever work with.

Cons

Glassdoor is in the critical stages of post-startup mode. The acquisition by Recruit Holdings was supposed to provide the financial backing and fuel needed to accelerate the already high growth the company was experiencing. Instead it's left the organization in a sea of turnover (particularly in leadership) and left boots on the ground employees with far more questions than answers. For a company who's entire existence is centered around employer transparency, internal communications are impressively opaque. Changes continue to be communicated last minute and fundamental business issues go months without any updates from leadership. As someone on the sales team, the 4 departments that support sales efforts (being Marketing, Product, Sales Operations, and Sales Enablement) are all woefully incompetent and mismanaged. Marketing has no idea how to string together grammatically correct sentences, let alone educate employers on our unique value proposition. Product has finally pushed forward 1 meaningful update to the solution that we can sell, the first in the nearly 19 months I worked here. I legitimately have no idea what they do all day. Sales Operations is constantly understaffed and stuck under inefficient manual processes that keep them constantly behind on their caseload while basic pieces of our Salesforce instance fail to work properly. Sales Enablement is either spending their time running trainings that are either totally redundant or of little value, or they are doing seemingly nothing at all. We went more than 9 months as a team without a single training run by Enablement until they were finally able to scrape together enough budget to bring in an outside sales trainer for 1 day. Meanwhile, the company is struggling to maintain sales volume and seems to have no answer to this problem. Most managers are still running 1 on 1 meetings with their direct reports that have little substance. Very little is going on in terms of coaching and development, just a lot of people relying on the same old strategies that no longer work. As a result, a lot of their best employees have left the company for greener pastures.

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Glassdoor Response
6y
We continuously seek to improve and make positive changes including changes based on employee feedback. That said, we can always do better and my door is always open if you want to share more with me. Wishing you the very best with your future career.
3.0
Dec 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Love the people I work with, everyone on my team works really well together! I am excited to see where the company is headed.

Cons

There is a common english saying "Just because you can doesn't mean you should" meaning there are some things that you should not do even if you are able to do them. Just because you are knowledgable in the Glassdoor products and processes does not mean you should be a manager or leader. I will never doubt the manager that I have in their knowledge about Glassdoor, but as a leader they have very few leadership skills. Where are the surveys? quarterly, yearly reviews to give feedback on management? I have to submit self reviews, but you would think that getting feedback from a team about their leader would be imperative. I get nervous to do anything that is not how my manager thinks for fear of retaliation. I have had leaders in past jobs that I have learned so much from. I have adapted skill sets, learned about the company how I could move up in them, put together strategic plans to get to where I wanted to be, collaborated etc. I feel like the "black sheep" of my team. I am not sure if its because I speak out, but I am definitely targeted or spoken to in a way that my other teammates are not. I definitely don't feel supported in my role. It takes days to get a reply to an email and half the time you don't even know where your manager is to ask a question. Training? Wiki? Useless tools. The wiki is so unorganized and there are so many things in it that haven't been updated in years. It really grinds my gears when I ask a question and the reply I get is "Did you check the wiki?" Yes I have. I am coming to you for help because you are my leader and you are knowledgable but if you cant take the time to help me then why are you in management? I would love to get involved in adapting a better training program, I think its vital to an organization and I believe would lead a lot of people down a better path if they started with better tools and resources. Not only the tools and resources but how to use them in a more efficient way. You hired me for a reason and saw skill sets in me that would be a good asset to this organization and team, so when I come to your for help/ express my concerns that I may not be comprehending a task, I need a visual explanation on it or just need some more clarity, I shouldn't feel foolish for wanting to be more knowledgable in my role or for wanting to understand something better.

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Glassdoor Response
9y
I appreciate your detailed feedback and I am sorry your ramping in your role has not met your expectations. We have several new managers in rolls across the organization and are working to provide better training for them across the organization. Based upon your feedback I would recommend you have a discussion with a more senior manager in your org or follow up with me directly so we can work to coach the particular manager in question. With respect to the Wiki as a resource I would agree that we moved much of the GTM org over to Soundwaves where we are updating training content and making it easier to find and utilize. We did hire you for a reason and we want to make sure you are successful in your role so please follow up with someone who can help address your situation.
1.0
Apr 7, 2016

Value your people, don't knock them down.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll never find a more passionate group of people about the product than right here. People want to work here because they believe in what we do and how we're helping others. This is why most of us take the job here, high or low salary.

Cons

Someone else said this perfectly: I feel like Glassdoor broke up with me. There are a LOT of us who were hired with a promise of certain benefits, work style, and career development. But they have recently just decided to change all this and force employees to go from exempt to non-exempt - even people who have been here for years - based on their job title/status and strip them away of their benefits. Our so called "unlimited" PTO is now restricted to 15 days and to make that worse, we're now only starting with 7 days. What if we didn't take much vacation over the years? But it goes beyond PTO. The majority of us that took the offers took it with everything it has to offer, including the ability to give it our all. That means loving the hours we work outside of the office, no matter how long it is, because we love what we do and we want to contribute all that we got. But now, with a strict 40 hour week (and some departments aren't even granting OT because of budget reasons), how are we supposed to do this? Some of us have huge projects, deals, clients that we want to take full responsibility for...but now we can't. We have to pass it on to other "exempt" employees. Like someone else said, this feels like we've just got grounded and belittled. How are we supposed to feel that we're valued? People are ACTUALLY saying that they're exempt because their job is more valued, or fancier. This is wrong and this is not the culture we, or I, signed up for. We all love what we do, no matter what level we are. I want to love coming into work, knowing that I'm bringing the same amount of value as everyone else. If I don't feel that way, that's wrong.

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Glassdoor Response
10y
First, I want you to know that I do value the contributions of each and every person at Glassdoor. And I want you to love your job. And I want you to love working at Glassdoor. Moving some employees from exempt status to non-exempt status is not about the importance of the role, but about the responsiblities of the job. If people are saying otherwise, they are just wrong. In addition to your eligible PTO days, Glassdoor offers 10 paid holidays and 3 paid volunteer days off, for a total of 28 paid days or about 6 weeks of paid time off. Beyond that, we encourage you to take all of this paid time off to recharge. I understand you are frustrated, and I am sorry for that. The reality is that the transition from a start-up where everyone knows each other to a global enduring company is not an easy one. It requires change, growth and commitment at every level of the organization. It won't be easy, but we're in it together.
Viewing 55 - 57 of 1,113 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.