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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 9, 2020

      Indoor

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart people, good benefits, good recruiting team

      Cons

      It's actually tough to sell a product with no real value for its clients, it's a very expensive platform and we were asked to be inventive to try to show some sort of ROI. The "Indeed" model of selling jobs is not what the Glassdoor community is expecting, we expect transparency and clients are basically paying to hide reviews and put marketing content in front of candidates. I wouldn't be surprised to see you two merging. In the end, you're just a number, and you have to show appreciation to your management everyday if you want to climb the ladder. You might see sales reps overly nice with management even though they are not performing, but they will get promoted, don't ask why.

      avatar
      Glassdoor Response
      6y
      Thank you for sharing your experience and valuable feedback. I’m happy to hear that the people, the benefits and our recruiting team at Glassdoor were a highlight of your time at Glassdoor. I want to first assure you: you are not just a number. Every single person at Glassdoor matters a great deal to your team, to your leadership, and to me. You matter very much. I don’t disagree that over the past couple years Glassdoor should have been more focused on innovating and focusing on what differentiates Glassdoor from our competitors. Earlier this year, we did make a strategic shift to change that and refocus on what we do best. And that is where we'll double down as a business to be an indispensable resource for employers and job seekers alike. Employers and job seekers need Glassdoor and we're uniquely positioned to provide expertise and resources during this time and we will take this opportunity to rise to the occasion. Thank you for all you contributed to Glassdoor. Christian CEO, Glassdoor
      4.0
      May 21, 2019

      Diversity & career progression: let's lead by example

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor UK and EMEA in general is still small - sub 100 people. We celebrate successes and there is a feeling of a close-knit team. Relaxed working environment and pay is good. Over the years Glassdoor has been slowly investing in core benefits like health insurance and pension. We work with some of the largest and most exciting brands in the world, and we truly are providing a service that helps people make better decisions - Glassdoor's mission is strong and people believe in what we do, which comes across in how we do business with clients. International expansion is the biggest investment for the company, and being in EMEA is exciting. Senior leadership in the US is accessible and bright.

      Cons

      Very hierarchical structure in EMEA, especially in sales - there are Manager, Director, Sr Director and VP levels in place, yet the org is tiny in number of employees as of now. Several of these leadership hires were made externally, without the roles being posted internally to provide opportunity to grow despite this being a widely discussed pain point for employees. ~90% of the senior leadership team in EMEA is male (Director & above). Politics, lack of straightforward communication are becoming the norm, and we're too small for that. After over 5 years of operating in the UK, Glassdoor continues not to have clear career progression in sales, assuming sales people want to be sales people for the rest of their lives. Lastly, there is no competitive maternity policy in place - 6 weeks partially paid leave followed by statutory pay. This does not attract strong female talent or incentivize it to stay.

      avatar
      Glassdoor Response
      7y
      I truly appreciate you taking the time to share your thoughts and experiences because this type of feedback helps us grow and improve. I agree, Glassdoor has a strong mission that not only guides what we do, but also is something that employees truly can rally around. In terms of EMEA leadership, we have a strong and diverse group of people from a variety of different backgrounds who represent all the key business areas present in EMEA, namely Sales, Customer Success, HR, Marketing and PR. In this leadership forum, everyone is equal and our approach is that a good idea can come from anywhere. Transparency is hugely important to us, not just in EMEA, but on a global scale, and this is why we aim to share many of the initiatives we are working on, from recognition, diversity, people growth and belonging. We have set up working groups to include people from all across Dublin and London at all levels to help us grow and improve in these focus areas. Employee experience is very much top of mind for us - we might not have always got it spot on in the past, but our aim is to give anyone that works for Glassdoor in EMEA career-defining experience, development and growth. I know that empoyee experience is also hugely important to the Glassdoor Global senior management team. You mention hierarchy, external hiring and career progression as areas for improvement. We have been, and we continue to be, on a huge growth curve in terms of team expansion, and I'm pleased to highlight that there have been many promotions within the teams that I mentioned above over the past 12-24 months. We always hire the strongest person for the job, whether that is internal or external, and one of the benefits of working in the international team is the ability to broaden your scope, progress quickly and ""make a name for yourself"". We really support people who take ownership of their career and we are here to support and guide in any way we can. Finally, to touch on your point about maternity and perental leave, admittedly, in the very early days of Glassdoor in EMEA, our policies here were well overdue for improvement. We recognise that life happens and we want to be there for our employees at the times that matter most to them including the birth of children. We have partnered with a global benefits consulting firm to improve both leave of absence policies and benefits that are consistent with leading tech firms as we grow our international footprint. We review our benefits and perks on at least an annual basis. Thank you again for your input, you perform a vital role, and I hope you continue to develop in your career at Glassdoor.
      3.0
      Nov 6, 2017

      Good people and great mission but lack of career progression

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor EMEA is a small team, people genuinely care about one another and about the mission of the company. We work with the best brands in the world and we've been growing rapidly which means that no two days are the same on the job, regardless of which team you sit on - it's exciting to be part of that growth. The organization is fairly flat and the executive team in the US is welcoming of feedback, and over the past few months has been communicating with more transparency with the EMEA group which has been well received - we're getting new offices in EMEA that are better aligned to the type of company Glassdoor is, and that's exciting.

      Cons

      There are cons that are associated with the growing pains of being a start up and they're not negatives as such but to someone coming from a larger organization those might be challenging - for example, working at Glassdoor EMEA is a demanding job and it is not your typical 9-5. It also requires that you roll up your sleeves and pitch in where help is needed, even if it's not in your direct area of expertise (that means helping with external events, organizing team events to build culture and morale, etc). If you're not prepared to do that, this is not the place for you, at least at this stage of Glassdoor's growth. Glassdoor reacts very slowly to feedback - it reacts, which is appreciated, but it often takes months (and in some cases years) of mentioning certain challenges in order for senior management in the US to take action. We are still small enough - let's not wait until things get too dire. Then there are cons that in my opinion are preventing strong talent from staying and growing and they are the real challenges of Glassdoor EMEA - there are almost no opportunities for career progression (unless, in my opinion, you are an SDR and move into a sales / account management role) and it is a topic that does not get addressed well enough, especially for a company with the mission of Glassdoor. It is a topic that many people discuss amongst themselves and there is a general feeling of not being able to progress, but that management is vague about.

      avatar
      Glassdoor Response
      8y
      We hear you and really appreciate you taking the time to leave a review. I'm glad to hear that you are excited to be a part of our fast growing team in EMEA. As a younger company we're forced to figure some things out as we go, like offering transparent career paths. While we can't make some changes and improvements happen as fast as we would like to, we really do greatly appreciate, value, and listen to employee feedback and suggestions. We know our employees are the ones on the front line living it daily. Thanks again for your commitment, I really appreciate it. Kate Ahlering
      Viewing 958 - 960 of 1,112 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.