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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Dec 6, 2022

      Still a great place to work

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working for Glassdoor as a csm for a little over a year now and I am still enjoying it. The biggest pro is hands down the culture every time, all teams are made of world class people and truly want to help each other succeed. I am so passionate about Glassdoor and it’s values which probably makes doing the work so much easier, as work doesn’t necessarily feel like work when you love what you do and feel aligned to the companies values.

      Cons

      Some teething issues with our new campaign product but I’m sure we will get through it as we always do. I feel like csms have too many competing priorities with sales and too many targets in general.

      avatar
      Glassdoor Response
      3y
      Thank you so much for taking the time to leave a review! We take great pride in the culture we have created and it's so rewarding to hear that it's made such a positive environment for you! I hear your concerns, both around the EBA roll-out and KPIs. We've been discussing how we want to reconstruct CSM KPIs to reduce the amount of targets we have, help our teams focus on positive business outcomes, and better align with Sales in the new fiscal year. From what you've shared, it sounds like this will be a welcomed change. Thank you again for sharing your feedback and contributing to our successes! - Regina Amundson, Head of Customer Success
      5.0
      Jul 19, 2022

      Great company

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can build a good network here that always supports you and motivates you to grow

      Cons

      Nothing i can think of

      avatar
      Glassdoor Response
      3y
      Thanks for leaving us a review! We're glad to read you've had a strong employee experience so far rich with support from coworkers and growth opportunities. We're looking forward to much more of both! - Mark Batke, Employer Brand Manager
      4.0
      Jun 15, 2022

      Heading in the right direction

      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      We are in growth mode again here in EMEA! Thankfully, Glassdoor has honestly secured some of the nicest and most genuine people available in the region - and that I have ever worked with. Warm, inclusive, supportive, gritty, and fun to be around - From leaders to interns, there really are some outstanding individuals working at Glassdoor EMEA at the moment. We have outstanding tools to help with onboarding, training, development & supporting mental health. Flexible working is definitely here and the managers support whatever fits your lifestyle - without judgement. There is a strong level of trust amongst the teams and we are all working toward the same goals and overall Glassdoor strategy. The product is constantly evolving and improving! Now with the acquisition of Fishbowl, there are even more exciting things coming. Great benefits like company wide holidays, unlimited vacation days, private insurance

      Cons

      - Partnership with Indeed is still a struggle, but management on both sides are working to improve this. Reps also need to take ownership here to successfully manage and improve their Indeed relationships. - Even after a recent review, and based on Glassdoor's own site data, certain roles are still underpaid. Glassdoor talks about retaining top talent, but does not pay them competitively. - Changing commission plans. Sales reps do not have an annual target. It was quarterly only, but now we currently have 6 month targets. This is unlike any other sales organisation I have been a part of, and creates the perception that Glassdoor has the ability to change the commission plan to work in their favour if you are over achieving. Since the partnership 2 years ago, Glassdoor is still too reliant on Indeed account team alignments and strategies. I understand why, but sadly, it is the client is who misses out the most with all the changes and internal shifts. Some senior leaders are a bit out of touch of what the GTM teams go through and the day-to-day issues faced each day by the 'boots on the ground'.

      avatar
      Glassdoor Response
      4y
      Thank you for such a great review with so much detail and context. You touched on a lot of important points that I'd love to highlight and give some thought to. First, you're absolutely right about the folks on our EMEA team- warm, inclusive, supportive, gritty, and fun to be around are all things I can attest to firsthand after spending 2+ years leading Glassdoor teams in that region. It's truly what makes it so special. As we continue to navigate the partnership with Indeed, it's clear that there is still a lot of important and strategic work to be done. The great news is that the leadership team across from us is excited, willing and committed to that work and have a number of initiatives coming down the pipeline to strengthen our connection. It's not news to the executive team at Glassdoor that things feel clunky and disjointed at times, but the resilience and poise the GTM Organization possesses is what has helped keep the ship not only afloat, but sailing successfully. I can confidently say that getting this partnership right is top priority. As a business, we continue to work towards radical transparency and with that comes appropriate compensation, reliable commission plans and an equitable approach to things like books & quotas. We understand there is still significant work to be done and I can say first hand that the Sales Operations, Leadership & People Teams are working incredibly hard to gain alignment across the business in this regard. Again, another top priority. The road is long and winding but also so rewarding and transformative. I appreciate your honest feedback and want you (and anyone else reading this) to know that my door is always open! - Brett Runyan, VP of GTM
      Viewing 1021 - 1023 of 1,112 Reviews
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      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.