Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      1K reviews
      3.0
      Aug 31, 2020

      Good, but there’s room to be better

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The handling of COVID and our pivot to remote work was excellent. We had everything we needed to transition. Benefits and comp package are great, and lastly good people. I had two of the most wonderful managers you could ever ask for, fantastic sales partners and a supportive team. Everyone is also genuinely willing to help you succeed. Jacob, the VP of diversity and inclusion has made incredible strides within the company in a short amount of time. Though our diversity initiatives were late, the executive team truly cared and got behind the message. They want to learn and do better. Christian has gotten a lot of slack in these employee reviews due to the layoffs but he and his CHRO have good hearts and truly care about Glassdoor and every current and ex-employee.

      Cons

      The new strategy shift made career pathing within client success seem almost pointless. Also, Glassdoor is extremely late to the diversity and inclusion space. What makes it worse is that there are employees within the company who are not on board with expanding diversity initiatives and will openly make it known. As a Black employee it was honestly disheartening and hurtful to witness.

      2.0
      May 22, 2020

      Practice what you preach

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      My first experiences at Glassdoor were amazing.. The people were incredible and made GD what they were. The office culture was also great.

      Cons

      Glassdoor's goal's quickly changed as we lost much of our main leadership.. The new CEO and leaders built a false sense of hope and always claimed to be transparent with us.. It is not very transparent that we were given a 30 minute heads up that we would be jobless.

      avatar
      Glassdoor Response
      6y
      I want to thank you for sharing your feedback. I completely agree that the people at Glassdoor are truly incredible and no doubt make Glassdoor the company it is. And I’m glad that was your experience as well. Unfortunately, the coronavirus pandemic and resulting economic crisis had a drastic impact on our business, which forced us to make some really difficult decisions. I’m truly sorry we were in a position to have to say goodbye to so many talented individuals and that you were among them. The world has never seen a pandemic and crisis like that caused by COVID-19. As we saw this crisis impact our business, we endeavored to share this information with the company during our Monthly All Hands, where we did say that we’d seen declines across our business. I hear your feedback that you feel we gave a false sense of hope. That was not our intention and this feedback is something I will consider going forward. Glassdoor is still here for you and we truly want to help. Please stay in touch and let us know if we can help support you. Christian CEO, Glassdoor
      5.0
      Oct 28, 2019

      Found a job and company I love

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Learning opportunities: I feel tremendously lucky to be in a job where I learn something new everyday and where my team encourages me to experiment, learn and develop. I was also able to switch teams internally and I'm very thankful to my managers for giving me the opportunity. - Mission: I joined Glassdoor because I believe in the mission and it's kept me motivated to tough it out during rough patches at work. Almost every employee can recite the company mission word-for-word and it feels so great to hear positive stories from users who've been helped by our work. - Manager/leadership: My manager is great, constantly gives me good feedback and advocates for us constantly. I have a lot of confidence in my department leadership; I feel like they really take our feedback to heart. - People & culture: The people are great and the culture is very welcoming and friendly. I really enjoy working with my team and have a lot of respect for the teammates, mentors and leaders I've met here. - Work/life balance: My manager & team leaders very actively promote flexibility, making sure we can WFH when needed or that we aren't checking email when on vacation (unlimited PTO too!).

      Cons

      - Small company with growing pains: We're working on getting processes and operations in place to scale, but there are definitely growing pains—priority pivots, under-resourcing, immature formal mentorship/training, etc. - Technical growing pains: There's also growing pains on the technical side. Data accessibility is a constant issue—#1 day-to-day frustration for me. - Post-acquisition plan: I think we're still finding our footing. There's been a fair amount of turnover as we reorient towards the next big milestone. - Experience varies by team: While some teams are doing great, others are struggling. It can be slow to rectify under-resourcing because of budget, management, etc.

      Viewing 202 - 204 of 1,112 Reviews
      Related searches: Glassdoor jobs | Glassdoor salaries | Glassdoor benefits | Glassdoor interviews | Glassdoor conversations
      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.