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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      1K reviews
      4.0
      Mar 10, 2019

      A great place to work

      Senior solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am very thankful for the past 2 years that I have had at Glassdoor. It truly is an amazing place to work. I was brought on to the team to help start to Solutions Consulting program. My direct team immediately felt like family. Everyone has each others back, and truly cares about their teammates success. I was trusted with my work and learned a lot on the fly, which I loved. The Solutions Consultant team is growing and they are doing great things. Other pros: 1. Great manager and direct team 2. Flexible WFH policies (which is necessary due to travel schedule) 3. Dog friendly office for Mill Valley employees

      Cons

      1. The travel can be intense at times, especially in the busier months 2. Career path isn’t 100% clear, but the team is growing which is positive 3. Data can take a long time to load and can be complex to pull, which caused some late nights working on presentations 4. Lack of new products is causing employee churn across the whole organization

      5.0
      Aug 9, 2018

      Transition from Sale

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - renewed focus on the product - company is looking at growth and expanding to international markets - culture is easy to work with and they hire good people

      Cons

      - very little documented process which makes it difficult to know what you are empowered to do and leads to some power struggles - PM team is inexperienced and focuses on small projects and nobody is looking at larger changes - Seems afraid to tackle changes to existing site because if might mess up some metrics.

      5.0
      Jul 27, 2018

      Keeps Getting Better

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love being on the CS team at Glassdoor. We've been through a lot of changes in the last 12-14 months, but it finally feels like we're getting into a groove. Our fearless leader has worked hard to make CS a great place to work throughout the company. He sets clear goals and executes. End of story. The partnership with Sales in particular has drastically improved in the past few months. It truly feels like we're on one team now and we feel more love and respect from our counterparts there.

      Cons

      Reporting for our KPIs is very behind. Leadership knows this and is working on it, but it still feels like the bar is set without giving us the tools & reporting to get there. Hard to feel like you're set up for success this way.

      avatar
      Glassdoor Response
      7y
      Dear Glassdoor CSM Thanks for taking the time to write a review and share your feedback. This literally made my day. As you know, we've set an aspiration to be a place where people truly love their work, so it's fantastic to hear that your experience has been so positive. I'm really proud of the way we're transforming our organization - there's still a lot we can improve, but it's good to know that the changes we've made are having an impact for you. Reporting is definitely an area where we still need to get better. I agree that you need access to timely data in order to maximize your effectiveness and we're working on it. There are high priority projects on the roadmap for the next two quarters and we're actively hiring more technology resources to support our CS Systems going forward. With these improvements and other upgrades we will be making to our processes and technology (like calendar automation), I'm optimistic that all CSMs will have access to tools which further improve your efficiency in the not too distant future. - Chris, VP Customer Success
      Viewing 259 - 261 of 1,112 Reviews
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      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.