Does Global Response pay their employees well?

According to anonymously submitted Glassdoor reviews, Global Response employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Global Response. This rating has been stable over the past 12 months.

How satisfied are employees working at Global Response?

40% of Global Response employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Global Response 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Global Response?

Customer Service Representative (68) , Brand Specialist (23) , Customer Service Representative (CSR) (6) , Brand Care Specialist (5) , Supervisor (5) , Call Center Agent (4) , Customer Service Agent (4) , Customer Service Supervisor (4) , Call Center Representative (3) , Customer Service (3) , Account Manager (2) , Case Manager (2) , Human Resources (2) , Online Chat/Email Representative (2) , Project Manager (2)

What are the pros of working at Global Response according to real employee reviews?

"The hours are great and you work from home." ((in 16 reviews)); "Nice people and good hours." ((in 14 reviews)); "Coworkers are friendly and welcoming." ((in 9 reviews)); "There are great benefits, an open door policy for concerns, thorough organization, and the knowledge that you are part of an important team." ((in 7 reviews)); "Flexible hours and quarterly activities." ((in 7 reviews))

What are the cons of working at Global Response according to real employee reviews?

"Bad management" ((in 21 reviews)); "Low pay needs to communicate with agents better" ((in 18 reviews)); "Absolutely abysmal training to new hires, or no training to speak of." ((in 6 reviews)); "Not even the managers nor supervisors are helpful regarding this matter." ((in 4 reviews)); "Honestly everything is a con, beginning with the measly pay rate and ending with the immature attitudes of lower and upper management as well as the multiple pest issues." ((in 4 reviews))

What are the top reviewed Global Response locations?

Margate , Fort Lauderdale , Iron River , Pompano Beach , Gwinn , Hollywood , Miramar , North Lauderdale , Miami , Coral Springs , Sunrise , Raleigh , California , Boynton Beach , Lake Worth , Rochester Hills , Davie , Lauderhill , Oakland Park

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Global Response

Part of Connexus Resource Group

Global Response reviews

2.7

40% would recommend to a friend

(263 total reviews)

Wendy Shooster

46% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Work/Life balance

2.8

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Global Response has an employee rating of 2.7 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Global Response employee rating is 24% below average for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

4.0

Jul 13, 2021

Decent company. Easy work

Brand specialist

Recommend

CEO approval

Business Outlook

Pros

401K, Roth IRA, Health Insurance, Overtime opportunities, paid PTO and vacation that accumulated daily after training

Cons

Unrealistic call average times 6minutes or less

Global Response Response

We appreciate the time you took to provide the feedback. We will share this information with our managers and executive team to provide ongoing improvement for the company.

3.0

Jul 10, 2021

Great starter job!

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

Weekly pay, the benefits were affordable, and training was pretty decent.

Cons

Low pay, no lunch, only two 15 minute breaks, and they were only willing to give me a more flexible schedule after I quit.

Global Response Response

We appreciate the time you took to provide the feedback. We will share this information with our managers and executive team to provide ongoing improvement for the company.

2.0

Jul 1, 2021

Okay job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, pay was ok

Cons

Told we were getting hired on after our training period. Worked normally for a bit after training then 3/4 of us were cut off with 0 warning. Local people had no say in who stayed, only the Florida management. I had good scores and local management wanted to keep me and couldn't. Got a ONE DAY notice that I was being let go. How nice.

Global Response Response

We appreciate the time you took to provide the feedback. We will share this information with our managers and executive team to provide ongoing improvement for the company.

Viewing 148 - 150 of 263 Reviews

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