Globe Life reviews

The standards and goals the company forces towards your performance requires you to operate as a machine. It's considered a negative mark against you to take any amount of time off the phone that isn't a schedule break or lunch, even if its just to use the bathroom. The time per call they expect you to be at doesn't allow you enough time to carefully examine the customer's problem more often than not. You have to actively try and get someone off the call, or withhold important information if it wasn't asked about, in order to meet your phone handle time.

Technology is antiquated and cumbersome as a results workflows are inefficient and frustrating. Management won’t provide the tools needed (eg system access) and will actively block resolving the issue. Interview process is ineffective as I was let go after 6 weeks for being a “bad fit” (I thought that’s what interviews were for?). IMO I was fired for disclosing a disability from a car accident and them not wanting to pay for my insurance or deal with an ADA request.