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Thanks for the feedback and sharing your experience at GoDaddy. We strive to empower our teammates, current and former, to live passionately and provide honest feedback that will help us grow as a company. Our mission at GoDaddy is to make opportunity more inclusive for all and fuel a new generation of entrepreneurial endeavors, and that starts with an inclusive workplace. We are committed to providing equal opportunity in all aspects of employment and will not tolerate any discrimination or harassment, including from third parties. If anyone is experiencing a situation not aligned with those values, we absolutely want to hear about it so we can address it. We take these concerns very seriously. If you feel like this hasn’t happened, please reach out to me here, or if you’d prefer, our 24x7x365 Ethics Helpline www.godaddy.com/ethicshelpline, which can be used anonymously.
In the past two years, our new hire training has been revamped to include continuing education after the initial 6 weeks. We have a defined process on how to handle aggressive customers. The inbound support role is not a primary sales role and is not bonus eligible. That point has been clear since the role was created. Any sales requirement in the role is weighted in conjunction with other performance criteria so that there's an overall picture of performance for each guide. Sales performance is not treated outside of the normal performance management process for this role. We have been very open to medical concerns during Covid and have allowed for a number of opportunities for flexibility to ensure that employees are safe while working from home.
