Goodreads reviews

3.2

48% would recommend to a friend

(22 total reviews)

Libby Roin

Not enough data to show CEO approval

41% positive business outlook

Goodreads has an employee rating of 3.2 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodreads employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

22 reviews
4.0
Jun 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of the best people I have ever worked with, they ensure they hire the right people to keep their culture strong!

Cons

Management is sometimes seems like they are lacking direction with the product. They are trying to invest more in their employees, but doesn't seem to be enough. Certain product teams are understaffed.

2.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Goodreads still has a strong brand, a loyal and passionate user base, and a mission that many employees genuinely care about. There are still smart, thoughtful people across the organization who want to do meaningful work and improve the reader experience. The company also benefits from long-standing goodwill in the market and a product that still matters to a large community of readers. For many employees, the best part of working there has historically been the people — especially the teammates who deeply understood the product, the users, and the broader book ecosystem.

Cons

In 2026, Goodreads feels like a shell of what it once was. Leadership has consistently gotten in its own way, creating an environment where priorities shift, decisions stall, and meaningful product progress is difficult to make. The company has struggled to evolve the product in ways that keep up with the industry, especially in areas where modern consumer platforms have raised the bar around discovery, personalization, community, and overall experience. A major issue has been the loss of talent and institutional knowledge. Some of the most competent, high-context team members were either let go or pushed to look elsewhere, and that loss is visible in both morale and execution. What remains often feels like an organization that is trying to maintain itself rather than meaningfully build for the future. The decline became especially noticeable after COVID. Since then, morale, urgency, and trust have steadily eroded. Too many people seem either burned out, disengaged, or simply holding on for a paycheck. The sense of care, ownership, and product conviction that once defined Goodreads — especially during the founder and early-team era — no longer feels present in the same way. Execution has also become a real challenge. Product and leadership struggle to turn ideas into shipped improvements, and the newer technical organization often does not seem close enough to the codebase or product history to move with speed and confidence. There is still potential here, but it is being held back by slow decision-making, weak product direction, and a lack of operational and technical momentum.

5.0
Feb 13, 2017

Goodreads review

Recommend
CEO approval
Business Outlook

Pros

There is definitely a lot of great benefits the company has and it always feels like a family. The great part about being a customer service agent is that you have communication with different departments not just your own. You're in contact with the developers and it feels like you're part of the process.

Cons

Sometimes there is a lack of structure so some projects get lost in the process because there isn't a way to follow through.

Viewing 10 - 12 of 22 Reviews

Glassdoor has 32 Goodreads reviews submitted anonymously by Goodreads employees. Read employee reviews and ratings on Glassdoor to decide if Goodreads is right for you.