Is Goodwill a good company to work for as a Retail Store Manager?

Retail Store Manager professionals working at Goodwill have rated their employer with 4.1 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.1 out of 5 stars. Search open Retail Store Manager Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Store Manager interview questions at Goodwill .

Does Goodwill pay Retail Store Manager employees well?

Retail Store Manager professionals rate their compensation and benefits at Goodwill with 3.1 out of 5 stars based on 29 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Retail Store Manager salaries at Goodwill.

How happy are Retail Store Manager professionals working at Goodwill?

98% of Retail Store Manager employees at Goodwill would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Retail Store Manager professionals have also rated Goodwill with a 4.0 rating for work-life-balance, 3.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 124 reviews)); "work environment is good and" ((in 111 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 257 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Favoritism is rampant at the main office." ((in 89 reviews))

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Goodwill

Goodwill Retail Store Manager reviews

4.1

98% would recommend to a friend

(29 total reviews)

Catherine Meloy

100% approve of CEO

98% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Senior management

4.1

Career opportunities

4.0

Work/Life balance

3.2

Diversity & inclusion

3.1

Compensation and benefits

Retail Store Manager employees have rated Goodwill with 4.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Retail Store Manager professionals have an excellent working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Store Manager professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

29 reviews

4.0

Dec 23, 2020

Not terrible not amazing

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

They promote well and offer Christmas bonuses to their employees at least they did when I was there. Great job for those just entering the work force. Offers PTO to full timers.

Cons

Very physical work that can be quite dirty. Upper management tends to be out of touch with types of items being donated for sale or the times of the year where donations maybe low quality yet they demand sales numbers to be met.

3.0

Sep 28, 2020

Great mission, terrible management

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Feels good to help the mission.

Cons

Corporate retail management was very condescending

3.0

Jan 6, 2020

Definitely a challenge at first for me because they don't train you on your daily duties. Punish you if you're wrong.

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work with individuals with barriers and watching them succeed.

Cons

Sorting through trash that people donate. Not being able to negotiate on used clothes that have set prices through corporate office.

Viewing 13 - 15 of 29 Reviews

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Jobs at Goodwill

Assistant Retail Store Manager

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Goodwill Retail Store Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not terrible not amazing

Great mission, terrible management

Definitely a challenge at first for me because they don't train you on your daily duties. Punish you if you're wrong.

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