Is Goodwill a good company to work for as a Production/Sales Associate?

Production/Sales Associate professionals working at Goodwill have rated their employer with 2.9 out of 5 stars in 61 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Production/Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Production/Sales Associate interview questions at Goodwill .

Does Goodwill pay Production/Sales Associate employees well?

Production/Sales Associate professionals rate their compensation and benefits at Goodwill with 3.5 out of 5 stars based on 61 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Production/Sales Associate salaries at Goodwill.

How happy are Production/Sales Associate professionals working at Goodwill?

24% of Production/Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has decreased by 43% in the past 12 months. Production/Sales Associate professionals have also rated Goodwill with a 3.7 rating for work-life-balance, 2.4 rating for diversity and inclusion, 2.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment to be a part of" ((in 111 reviews)); "flexible schedules are nice when they occur" ((in 111 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 880 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Favoritism runs rampant." ((in 89 reviews))

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Goodwill

Goodwill Production/Sales Associate reviews

2.9

24% would recommend to a friend

(61 total reviews)

Catherine Meloy

77% approve of CEO

23% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Career opportunities

3.5

Compensation and benefits

2.9

Culture & values

2.4

Diversity & inclusion

1.9

Senior management

Production/Sales Associate employees have rated Goodwill with 2.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Production/Sales Associate professionals have an average working experience there. Goodwill is rated 22% below average by Production/Sales Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

1.0

Jul 14, 2026

Toxic environment with neglect for employee well-being

Production

Recommend

CEO approval

Business Outlook

Pros

Clocking out and going home

Cons

The store is so Filthy, especially the warehouse. Dust and mold everywhere. Burnout, stressful, demanding, inconsistencies, micromanagement, toxic environment, terrible, lazy managers, overworked, soul crushing, mental/physical health constantly disregarded, workers are miserable, some brown nose too much for me

2.0

Dec 30, 2025

Do not work here

Production

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. Instead of 25cent raise you get a dollar.

Cons

The boss will make other employees spy on you. Once you start doing everything then everyone else wants to slack off and let you do it. However, when you are having the worst day or are just really tired of doing it all then, everyone will talk crap about you and say you’re lazy or you never help out. The boss has favorites, and if you have not worked there more than 2 years then you are not one of them.

2.0

Oct 23, 2025

Overworked

Production supervisor

Recommend

CEO approval

Business Outlook

Pros

Management isn't constantly on your back

Cons

Only higher people with disabilities or over 55 for government kickbacks. So all manager roles are over worked due to lack of Labor workers

Viewing 1 - 3 of 61 Reviews

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Production Associate Textiles

Production Associate Textiles

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Goodwill

Goodwill Production/Sales Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic environment with neglect for employee well-being

Do not work here

Overworked

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