Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,758 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "Good work environment very easy going" ((in 118 reviews)); "They also were great for the employees" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 894 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 200 reviews)); "No training provided for positions that should have training." ((in 96 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(968 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

968 reviews

Reviews about "Culture"

Return to all reviews

4.0

Dec 14, 2021

Professionalism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good flexibility Teamwork Good hours Management Employer

Cons

Bad management No pay raise Bad flexibility Turnover rates Bad boss

1.0

Dec 13, 2021

Poor management

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

You stay busy most of time

Cons

That company thinks they own you even when you off the clock. They gave no and I mean no respect are compassion for you all they care about is making money no matter what. They price the stuff that is donated way to high I will never work shop are donate anything to them it's suppose to be a non profile and in my opinion I don't think that is very true. I would not recommend this place at all for anybody to work shop are donate unless you like to be treated like a nobody. I could keep writing but I not u get the point. U

4.0

Nov 23, 2021

Looking to put people to work.

Sales floor associate

Recommend

CEO approval

Business Outlook

Pros

Always available for hiring new people looking to get into the employment field.

Cons

Lack of decent payment, long hours, handling second-handed material.

Viewing 370 - 372 of 968 Reviews

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Jobs at Goodwill

Child Support Officer

Donated Goods Donation Attendant Part Time

Child Support Officer

Child Support Officer II

General Clerk I (Postal/Mailroom)