Grainger Order Management Associate reviews

2.4

15% would recommend to a friend

(30 total reviews)
avatar

DG Macpherson

10% approve of CEO

14% positive business outlook

Order Management Associate employees have rated Grainger with 2.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Order Management Associate professionals have an average working experience there. Grainger is rated 30% below average by Order Management Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

30 reviews
3.0
Jan 7, 2026

Busy

Recommend
CEO approval
Business Outlook

Pros

Pay is good but hours are terrible.

Cons

No work and life balance

2.0
Aug 19, 2025

Very unprofessional

Recommend
CEO approval
Business Outlook

Pros

Great pay and good hours.

Cons

Management is unreliable and often hard to receive help. No feedback and terrible training which they leave out important information that should be taught but its not. If you make a mistake they parade you around your coworkers to basically try to humiliate you in front of everyone.

1.0
Jun 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Health benefits seriously that’s the only good thing to me

Cons

During my time with the company, I encountered serious concerns regarding how they handled employee well-being—especially in times of personal crisis. While the work environment appeared supportive on the surface, that support quickly disappeared once I faced real-life challenges that required extended time away from work. One of the most frustrating policies was the combination of PTO and sick time into a single bank. This meant that any time taken for illness or emergency also depleted vacation time, leaving no flexibility for employees to manage both planned time off and unexpected events. This structure is not only impractical, but it puts unnecessary pressure on employees to choose between their health and their personal lives. The most troubling experience came when I exhausted my available hours due to serious family issues. Instead of compassion or a willingness to collaborate on a solution, I was met with ultimatums, I was forced to worry about losing my job as well. The lack of empathy and rigid, punitive response was deeply disappointing and made it clear that the company prioritizes policy over people. No one should have to choose between their family and their job. While I upheld my responsibilities and communicated openly, the lack of flexibility and basic human understanding left a lasting negative impression. I sincerely hope the organization rethinks how it supports employees in times of genuine need—because no amount of professionalism or performance should be met with that kind of disregard when life happens.

Viewing 4 - 6 of 30 Reviews

Glassdoor has 5,305 Grainger reviews submitted anonymously by Grainger employees. Read employee reviews and ratings on Glassdoor to decide if Grainger is right for you.