Is Graybar a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Graybar .

Does Graybar pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Graybar with 3.0 out of 5 stars based on 127 anonymously submitted employee reviews. This is 6.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Graybar.

How happy are Customer Service (CSR) professionals working at Graybar?

28% of Customer Service (CSR) employees at Graybar would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Graybar with a 3.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Great Benefits and family like atmosphere." ((in 209 reviews)); "Great people and atmosphere." ((in 81 reviews)); "Branch culture is great." ((in 34 reviews)); "A few of the coworkers were nice" ((in 24 reviews)); "You do not have to work weekends ever good work life balance" ((in 23 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 109 reviews)); "Low pay but they send recent college grads all over the country for “training” where they basically just party." ((in 99 reviews)); "No training from management" ((in 43 reviews)); "Low salary makes it hard to not look else where" ((in 31 reviews)); "Some managers have outdated styles (also getting better)." ((in 25 reviews))

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Graybar

Graybar Customer Service (CSR) reviews

2.8

28% would recommend to a friend

(127 total reviews)

Kathleen M. Mazzarella

22% approve of CEO

35% positive business outlook

Ratings by category

3.1

Work/Life balance

3.0

Compensation and benefits

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Culture & values

2.3

Senior management

Customer Service (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

1.0

Jan 11, 2026

Good starting point. Learn and get out.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Learned a ton. Not much more to say.

Cons

Terrible pay, To much office politics. Dead end job.

Graybar Response

4mo

We appreciate you taking the time to share your experience. We’re glad to hear you gained valuable skills during your time with us. We understand that career goals vary, and we continuously aim to enhance growth opportunities, workplace culture, and compensation structures. If you'd like to share more, please reach out to reviewfeedback@graybar.com.

3.0

Jan 4, 2026

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, Pay isnt bad

Cons

Not the best support sysetm

Graybar Response

4mo

Thank you for taking the time to share your feedback. We’re glad to hear that you value the benefits and compensation, and we appreciate your perspective on areas where we can improve. Strong support systems and ensuring our teams feel well-equipped is important to us, and feedback like this helps guide those efforts. We appreciate your contributions and continued commitment. Please reach out to your HR Advisor if you'd like to share additional feedback.

3.0

Oct 29, 2025

Good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexible hours, great people to work with, have several company paid for lunches and celebrations.

Cons

No work-from-home opportunities not much training management could use training on leadership

Graybar Response

8mo

We appreciate your honest feedback and are glad you’ve experienced strong teamwork and company-sponsored appreciation events. Ensuring all leaders are equipped with effective training continues to be part of our focus. If you'd like to share more feedback, please contact your local HR Advisor.

Viewing 4 - 6 of 127 Reviews

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Graybar Customer Service (CSR) reviews

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Reviews by job title

Good starting point. Learn and get out.

Not bad

Good company to work for

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