Greenlight Financial Technology reviews

The company advertises unlimited PTO, but in customer service this can be somewhat misleading. PTO approval depends heavily on shift coverage. If the team is short staffed or if requests are not submitted far enough in advance, time off may be denied. In my experience, requests submitted months ahead of time were much more likely to be approved compared to the standard two-week notice which is stated as a being company policy. Company holidays can also be confusing. Even if a day is listed as a company holiday, customer service representatives are often still required to work. Employees do receive holiday pay and sometimes “comp time” for certain holidays (such as Christmas or Thanksgiving), which allows the hours worked to be used later as paid time off with 48 hours notice. Communication could also be improved. As a Level 2 representative, you are essentially acting as a supervisor in the sense that if a customer asks to speak with a supervisor you can say you are one, even though this is not your official title. This get murky when customers have bounced between you and your coworkers and are still asking to speak to someone else and the actual supervisors can basically continue to pass those call off to you and avoid speaking to the customer all together.

Lack of long term vision and direction