There definitely is not enough space to adequately detail the level of dysfunction that exists in this company. Things don't get fixed, they develop 'work-arounds'. I was told that I would have an exit interview with HR...perhaps this is a better forum?
Business Process Changes- there are growing changes in anything, but management is trying to force too many drastic changes simultaneously. It is completely changing the value proposition to the broker community. Things which were previously accomplished in a day now take over a week.
Uninspiring Management- the sales meeting focused on how to deal with change (85%) with very little on motivating or providing help in selling more...the 85% might be a little high, we did spend some time brainstorming ideas for improvements.
Commission Plans- continual change, but one thing is for certain: You will work a lot more and make a lot less. Further, the most recent plan is the rudimentary plan I have ever laid my eyes on. In one particular section, it refers to a referral bonus (rather lucrative). When the first referral came in, management came back with 'uhh, hey guys...we uhh...we uhh need to make the opportunity a minimum of 250k, so uh...you aren't gonna get paid for this..." We had a signed commission agreement. I am not a lawyer, but this is a breach of contract. I know that they can't change it because a novation can't been done to annual commission plan...
Information Management- God awful...seriously. I couldn't believe a Fortune 500 company could be so fragmented in this area. There are multiple systems that aren't connected serving similar purposes. marketing materials are stored on a common drive...many are outdated. The most common response of where can I find ABC information is, 'Manager A sent in email 3 months ago with an attachment in it".
Training- sit at your desk and do a bunch of modules...lots of em. Then sit and listen to people make phone calls. Some of the training materials were outdated relative to product. They focus very little on selling strategies.
