Is Guidepoint a good company to work for as a Client Service Associate?

Client Service Associate professionals working at Guidepoint have rated their employer with 3.0 out of 5 stars in 138 Glassdoor reviews. This is a lower than average score with the overall rating of Guidepoint employees being 3.3 out of 5 stars. Search open Client Service Associate Jobs at Guidepoint now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at Guidepoint .

Does Guidepoint pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at Guidepoint with 3.2 out of 5 stars based on 138 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Associate salaries at Guidepoint.

How happy are Client Service Associate professionals working at Guidepoint?

51% of Client Service Associate employees at Guidepoint would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Client Service Associate professionals have also rated Guidepoint with a 3.4 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Guidepoint?

Associate (160) , Client Service Associate (113) , Project Manager (104) , Research Manager (59) , Research Associate (53) , Consultant (29) , Research Analyst (24) , Client Services Associate (23) , Associate, Client Services (11) , Intern (11) , Senior Project Manager (11) , Vice President (10) , Client Services (8) , Healthcare Associate (8) , Team Lead (8)

What are the pros of working at Guidepoint according to real employee reviews?

"culture is great for work" ((in 77 reviews)); "great first job great people" ((in 72 reviews)); "Great colleagues to work with" ((in 48 reviews)); "Salary seems good at first" ((in 34 reviews)); "Good work environment" ((in 30 reviews))

What are the cons of working at Guidepoint according to real employee reviews?

"Bad management and not interested" ((in 63 reviews)); "long hours both in and out of the office (i" ((in 22 reviews)); "There seems to be little interest in supporting employees' career progression, as many managers view their roles as temporary stepping stones." ((in 19 reviews)); "project managers just spam you with things to do all day and you are expected to always be responsive" ((in 15 reviews)); "The benefits could be better." ((in 15 reviews))

Guidepoint Client Service Associate reviews

3.0

51% would recommend to a friend

(138 total reviews)

Albert Sebag

60% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate, Client Services employees have rated Guidepoint with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Associate, Client Services professionals have an average working experience there. Guidepoint is rated in line with the average (within 1 standard deviation) by Associate, Client Services professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

138 reviews

3.0

Dec 15, 2023

Good

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Has a lot of young crowd , fast paced work culture

Cons

Target oriented job , gets monotonous after a point of time

3.0

Dec 14, 2023

Feels like I’m back in College (in a bad way)

Client service associate

Recommend

CEO approval

Business Outlook

Pros

- Good pay for entry- level roles - Guaranteed promotion IF you meet all the expected goals - You get to learn about various industries

Cons

- Given that most of the leads have been in the company for several years, they tend to be very cliquey and don’t really bother getting to know the Associates. - Some managers (white) often favor white employees over BIPOC workers. Either giving them more projects or by simply interacting with them more. - Some managers either micro-manages you or does not bother to check in with you. - Some managers rely on fear tactic - Benefits aren’t that great. Pretty expensive for a global company - If you don’t like to be treated as a number then this is not a good place for you

Guidepoint Response

2y

Thank you for sharing your concerns. We understand the importance of diversity, equity, and inclusion and are constantly making progress in these areas. We actively invest in initiatives designed to promote diversity in leadership roles. All employees, regardless of title or seniority, are also required to complete DEI training to ensure a more inclusive environment. That said, we acknowledge that there is more to be done. If you would like to continue this conversation, please don’t hesitate to reach out to your human resources representative.

5.0

Dec 7, 2023

Good Work/Life Balance

Client service associate

Recommend

CEO approval

Business Outlook

Pros

-good work/life balance -friendly people and leadership is approachable

Cons

-pay could be higher given salaries of competitors

Viewing 82 - 84 of 138 Reviews

Jobs at Guidepoint

Client Service Associate

Client Service Associate

Client Service Associate (Class of 2026)

Client Service Associate (Class of 2026)

Client Service Coordinator

View all Associate, Client Services Jobs

Guidepoint

Guidepoint Client Service Associate reviews

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Good

Feels like I’m back in College (in a bad way)

Good Work/Life Balance

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