Is Guidepoint a good company to work for as a Client Service Associate?

Client Service Associate professionals working at Guidepoint have rated their employer with 3.0 out of 5 stars in 138 Glassdoor reviews. This is a lower than average score with the overall rating of Guidepoint employees being 3.3 out of 5 stars. Search open Client Service Associate Jobs at Guidepoint now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at Guidepoint .

Does Guidepoint pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at Guidepoint with 3.2 out of 5 stars based on 138 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Associate salaries at Guidepoint.

How happy are Client Service Associate professionals working at Guidepoint?

51% of Client Service Associate employees at Guidepoint would recommend their employer to a friend. This rating has decreased by 23% in the past 12 months. Client Service Associate professionals have also rated Guidepoint with a 3.4 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.2 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Guidepoint?

Associate (160) , Client Service Associate (113) , Project Manager (104) , Research Manager (60) , Research Associate (53) , Consultant (29) , Research Analyst (24) , Client Services Associate (23) , Associate, Client Services (11) , Intern (11) , Senior Project Manager (11) , Vice President (10) , Client Services (8) , Healthcare Associate (8) , Team Lead (8)

What are the pros of working at Guidepoint according to real employee reviews?

"great first job great people" ((in 78 reviews)); "culture is great for work" ((in 71 reviews)); "Great colleagues to work with" ((in 49 reviews)); "Remote job and good salary" ((in 32 reviews)); "Good work/ life balance at Guidepoint" ((in 31 reviews))

What are the cons of working at Guidepoint according to real employee reviews?

"Bad management and not interested" ((in 60 reviews)); "long hours both in and out of the office (i" ((in 23 reviews)); "Managers are rude." ((in 20 reviews)); "The benefits could be better." ((in 16 reviews)); "project managers just spam you with things to do all day and you are expected to always be responsive" ((in 15 reviews))

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Guidepoint

Guidepoint Client Service Associate reviews

3.0

51% would recommend to a friend

(138 total reviews)

Albert Sebag

60% approve of CEO

44% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

3.0

Senior management

Associate, Client Service employees have rated Guidepoint with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Associate, Client Service professionals have an average working experience there. Guidepoint is rated in line with the average (within 1 standard deviation) by Associate, Client Service professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

138 reviews

2.0

Jan 11, 2023

Wouldn't Risk It

Associate, client services

Recommend

CEO approval

Business Outlook

Pros

- Young environment - Holiday Celebrations/Happy Hours - Nice Offices

Cons

- Someone is fired every other month - Team Leads aren't completely honest about everything - Expected to put extra hours in but aren't paid for it

3.0

Jan 4, 2023

Great Opportunity if you don't have any experience

Client service associate

Recommend

CEO approval

Business Outlook

Pros

- International Exposure - Friendly and fun environment - Easy to receive a promotion

Cons

- Lack of upskilling - Many working hours - Not emphasis on the human factors. You are treated based on the 'numbers' you bring to the company

Guidepoint Response

We appreciate your sincere feedback. The associate role is intended to help you develop a range of hard and soft skills that will serve you well, wherever your career takes you. Just ask the many Project Managers, Team Leads, and Vice Presidents throughout Guidepoint who started out in the associate role or the thousands of former associates who have achieved great things in their careers as doctors, lawyers, and more. We'd be happy to discuss further if you'd like. Please reach out to us at feedback@guidepoint.com and we’ll schedule some time.

1.0

Dec 24, 2022

Terrible Company!!

Client service associate

Recommend

CEO approval

Business Outlook

Pros

1. The base salary is high however, this is only because the commission structure is very poor. 2. Good office location 3. Flexible hybrid working

Cons

Where do I begin? 1. Not credited for the work you do. Project Managers get all the credit when you are the one recruiting the experts. It is so micromanaged. Project Managers are lazy and rude. 2. The London team is the worst. The PMs and Research Managers are rude, gossipy and cliquey. Not welcoming to new joiners. They have their 'Original' people that think they run the place and can talk to associates however they want just because they've worked at the company for 3-5 years. 3. If they tell you the commission structure is great - it's not! If you want to work in an expert network/recruitment industry with an OTE of £50,000 - £60,000 then Guidepoint is not the one. 4. They only promote people based on numbers. Don't take into account experience. 5. Managers are not trained and again - think they can speak to associates however they want. 6. Working culture is absolutely terrible. Look at the turnover rate. I joined with 6 other associates and we all have left. Isnt that saying something. 7. Managers favour other associates. 8. The three London teams are not equal. 9. Borderline bullying in the workplace. 10. Do not take into consideration stuff that is going on in your personal life,

Guidepoint Response

While we thank you for sharing your personal experience with us, we believe that it is not indicative of the experience of the majority of employees. Guidepoint is working hard to build a culture of professionalism, and we strongly encourage all employees to report inappropriate behavior immediately. Additionally, all employees are required to complete annual training regarding conduct in the workplace. Please be assured that our HR and management teams take this matter very seriously and if you would like to discuss your concerns further, please reach out to us at feedback@guidepoint.com.

Viewing 100 - 102 of 138 Reviews

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Great Opportunity if you don't have any experience

Terrible Company!!

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