Guitar Center reviews

Technology is decades behind, company makes it hard for associates to hit sales per hour, constant restructure from the top down. No stability in job position, lack of communication on all levels. Hourly micromanaging, plan to be on conference calls during peak selling times then get held accountable for poor customer service scores. Tech department closed on weekends so if your system goes down you are left to figure out on your own. Lots of steps for a simple transaction even more for a customer return and heaven help you if it’s from a sister company like musicians friend. Lessons program is separate from the store making it difficult to help instructors and students. Service now app is a joke leaving the store to figure out loop holes on how to help customers. Unorganized policy and procedures you need to know the exact keyword to find help on their “backstage” app.

Management, slow time in early year, 8hr sometimes goes to 4hrs, favoritism, lift boxes that heavy by yourself, summer gets hot especially in the containers, frustration, management doesn't listen to you, on a budget.