Gymshark reviews

3.6

60% would recommend to a friend

(377 total reviews)

Ben Francis

75% approve of CEO

49% positive business outlook

Gymshark has an employee rating of 3.6 out of 5 stars, based on 377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gymshark employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

377 reviews
4.0
Mar 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of helpful little incentives, such as free lunch, free gym access, vouchers for Amazon, Starbucks, Greggs, etc.; super friendly colleagues and direct management was also pretty great! KPI's and targets are the same for everyone, but they're discussed in private so there isn't really any competition or rivalry, everyone's supportive. Diversity and inclusivity seems really good to me, although I am a white, able-bodied woman, so better to ask someone more marginalised. Every once in a while, there's also team building days or events which involve a super-chill, no commitment sports day, food stalls, etc. on site and are great for socialising and bonding. There are certain guidelines to what compensation you can offer to a customer if they're having issues, but within those guidelines, you can bend them to suit your own style and achieve good customer satisfaction. Personalisation is highly encouraged. Targets are easily manageable as long as you know what you're doing. Annual pay increase hasn't been in line with inflation in 2022, but I'm still considering the pay increase a pro because it was still much better than what other companies offered. Overall, I believe this is one of the highest paying jobs for an entry level customer support position.

Cons

No room for discussions/negotiations about pay or bonuses, no matter how well you perform. All decisions are made over your head and they're final. Company also went from flexible, individual hybrid/WFH structure to "you have to come in 3 days a week now" because they spent too much money on a second office building 5 minutes down the road. Both of these things have led to high quality staff leaving the company for greener pastures. Lately, have started outsourcing more in Asian countries, which has led to lay-offs in both the UK and American offices and caused some job insecurity. Agency workers from Asia also don't get the same pay and are penalised more than actual Gymshark employees, which has left a bitter taste in my mouth, knowing the company is working with an agency that doesn't treat their staff that well. Bonuses are only paid out if the company achieves their overall targets, it's not based on individual performance, so it sort of discourages from trying your best and leads to a lot of bare-minimum performances. The company will talk about increasing profits in quarterly/annual meetings, but still not pay bonuses if not all targets are achieved, which feels a bit like a slap in the face. There isn't a lot of room for moving up the career ladder; new jobs are posted both internally and externally and candidates are given the same opportunity, it's just less paperwork if you're internal.

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Gymshark Response
3y
Hi, thank you for your review. We truly appreciate the time and detail you have put into providing us with this valuable feedback. Firstly, it's wonderful to see some 5's in your review. We particularly loved reading the pros in you mentioned, which highlighted the positive culture you experienced while working at Gymshark. We know that there have been many changes at Gymshark recently, however, we are optimistic about these changes, and the impact they will have for both the business and our employees. We are also confident about the direction of Gymshark, especially with our new focus on Performance Culture throughout the business. This will help support our employees with their personal and professional growth. Here at Gymshark, we believe feedback to be the first step in improvement and we are eager to take advantage of the points you have raised in your review. If there is anything more you feel that we could learn from your experience, please feel free to speak to one of our representatives at glassdoorresponses@gymshark.com. Thank you again!
2.0
Mar 15, 2023

Contrary to the written values, Gymshark doesn't Give a -

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Modern office, decent benefits, 50% discount on clothes if you're into them

Cons

For a company that talks about how important their values are literally pastes them on the walls, they sure don't give a darn about what is going outside of the Gymshark bubble. The leadership team is embarrassingly quiet around issues that impact it's customers and employees. "F_ standing on the sidelines" is something that's commonly said, but it doesn't go much further than saying the words. It's easy to see when the culture all went downhill - when Ben took over as CEO and suddenly it was every person for themselves. A lot of favoritism. But at the end of the day, those folks weren't safe either come layoffs. Seeing how messy it is from the inside explains why the clothes haven't evolved and are generally tasteless.

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Gymshark Response
3y
Hi, thank you for sharing this honest feedback with us. Firstly, we would like to apologise that we weren't able to make your time here at Gymshark more positive! The family-based culture at Gymshark is something that we hold close to our hearts, and so, we are disappointed that you didn't experience this during your time with us. However, we believe we have started 2023 off on the right foot. Our values stand strong in our new business plan, which has now been rolled out to the business, and we are excited to see the positive impact this has for our employees and their growth. We are always looking for ways to improve and grow, and we believe that we could really learn from your experience. If you are willing to have a more in-depth discussion about the areas you have raised, please email our People Team at glassdoorresponses@gymshark.com, and someone will be in touch. Thank you.
1.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Refuel A handful of really talented individuals (external experience)

Cons

Senior leadership. Some really inexperienced people making serious decisions but they’re just Ben’s friends. Brand function has a lot to answer for; there is absolutely no accountability from chief level down. No real succession planning, progression is based on who you know and who you’re friendly with. External experience is not valued here at all. Performance culture is banded around but those at the top still don’t really understand it or know how to embed it… Salary is shocking and work/life balance is even worse. Would not recommend right now. Needs to do a lot more growing up and a proper shake up of leadership.

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Gymshark Response
3y
Hi, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we really appreciate your honesty. To start, we would like to apologise that we couldn't have made your time working at Gymshark a more positive experience! As the business grows and changes every day, finding the right balance between being right, ready, and qualified for positions is, of course, challenging, but we are confident heading into the future. Our new business plan has a particular focus around performance culture, which we believe will help provide our employees with the right tools to support their personal and professional growth. However, we are always looking for ways to better ourselves, so if there is anything more you feel that we could learn from your experience, please feel free to speak to one of our representatives at glassdoorresponses@gymshark.com. Thank you!
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Glassdoor has 415 Gymshark reviews submitted anonymously by Gymshark employees. Read employee reviews and ratings on Glassdoor to decide if Gymshark is right for you.