Pros
The pay is okay, even though pretty much no one who works at a job like this gets paid enough nowadays, including at HEB. Most customers are nice and easy to deal with. The customers are better than the managers or the co-workers. A few of the co-workers and supervisors are good.
Cons
HEB hires people who are incompetent to do the job that was described in a person's application. You are supposed to be able to lift 50 pounds and they hire mostly people who cannot do that and the rest of us have to compensate for them. They hire a lot of special needs kids so the rest of us end up being babysitters and compensating for that as well. They hire people who know better as well, but feel like screwing off and the managers don't do anything about it so the ones that work hard end up working that much harder. They leave you stranded without a break for up to 4 hours sometimes even though most people need to eat and go to the bathroom at least every 2 hours. They schedule people to close one night and open the next morning so that they get no sleep and feel horrible, and if not that they'll still schedule you late and then early the next day. Don't make plans for after work because you almost never get off on time. Be prepared to have your availability completely opened during the November, December holidays and not be able to make plans with your family or have any life other than HEB. Also be prepared to be stared at by management doing nothing but staring at you while you work your butt off and be prepared to be talked to like you're an idiot if you need help with anything because some of the managers are like that. Only get feedback when it is bad and a customer complains except for the bi-annual review in which you are forced into answering personal questions that are none of their business. I don't really think Charles Butt has any idea of the stuff that is going on in his stores. Managers on the front end get paid to resolves register issues that don't even need to exist if HEB just trusted their cashiers a little more, and they get paid to basically stand around and have a power play while watching everyone and standing in circle talking amongst each other and the other people who they are buddy buddy with.