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      HCSS

      Engaged Employer

      HCSS reviews

      4.2

      86% would recommend to a friend

      (235 total reviews)
      avatar

      Steve McGough

      95% approve of CEO

      75% positive business outlook

      Ratings by category

      4.5

      Culture & values

      4.4

      Diversity & inclusion

      4.4

      Work/Life balance

      4.3

      Career opportunities

      3.9

      Senior management

      3.8

      Compensation and benefits

      HCSS has an employee rating of 4.2 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The HCSS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      3.0
      Aug 31, 2023

      Great culture and people, low salaries and legacy software

      Software development supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      HCSS has an excellent culture and some great employees. There are lots of nice wellness perks too.

      Cons

      Some of the software teams support legacy desktop products written in an obsolete language (VDF) in addition to newer web and mobile technologies. HCSS hires people with no software development experience for entry level positions and trains them. It's a nice way to break into the industry without a Computer Science degree, but ultimately these developers get stuck there since other companies do not use VDF. HCSS also pays way below market rate and historically used annual profit sharing (end of year bonus) to justify it. This is not the place to work if you care about a competitive salary.

      avatar
      HCSS Response
      2y
      Thank you so much for your review; it's greatly appreciated. Your feedback provides us with valuable insights into the technical aspects of our business, which is particularly crucial for us as a software-based company. While we understand that working with legacy technology stacks like VDF may not always appear ideal, it's important to note that we are deeply committed to the career development of our developers. Many of our developers who now excel in other technical areas such as web (.Net) and mobile actually began their journey with us by gaining valuable experience in VDF. We are proud of our commitment to training and nurturing talent, even those without formal development experience. Beyond initial training, we consistently offer opportunities for our developers to expand their skills and transition into new technical domains. Regarding the technical leadership, we have made significant changes to ensure HCSS can leverage the full extent of our technical expertise and support its growth. Your feedback reinforces our commitment to continuous improvement, and we are grateful for your perspective. Additionally, in response to your comments about compensation, our HR department has proactively undertaken a salary benchmarking initiative across the organization. This ensures that our salary packages remain competitive and align with current market standards. Lastly, we are delighted to hear that our employees continue to receive commendations for their excellence. It's evident that our HCSS team members truly stand out, and we appreciate your recognition of their exceptional qualities. Thank you once again for your valuable feedback!
      1.0
      Aug 10, 2023

      No longer a place worth your time

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the best co-workers (some becoming life-long friends) I've ever worked with. Stringent hiring process makes sure that the people on-boarded are personable and know their stuff. Free lunch on Fridays for those who work in-office.

      Cons

      Ever since the Thoma Bravo acquisition a couple years back, this place has been going downhill quick. HCSS used to be a place I would absolutely GUSH about to anyone/everyone that would listen - telling them I worked at one of the best places in TX. Due to changes brought by new management it's now a mediocre-at-best workplace with supervisors acting in the best interest of the top brass. For a place that hinges so much on it's culture it's ironic they allowed it to rot with Thoma Bravo's bullheaded focus on a 5 year return on their investment. They sullied what was once a dream place to hang your hat. It's now a mediocre company to work for and future applicants should likely look elsewhere. The compensation is also below industry standard and has been for some time.

      avatar
      HCSS Response
      2y
      We truly do appreciate when past employees take their time to share feedback with us. It's extremely helpful in reviewing how we as an organization can better move forward. We are sorry to hear that the time you spent with us didn't meet your expectations toward the end. HCSS has been acquired by a Private Equity Firm which in turn has caused changes for the business as a whole. Overall though, these changes are to ensure HCSS' continued success. We understand that along with the business' success, a huge focus should also be on our employee's well-being. To name a couple of initiatives we've taken recently, HR has expanded benefits to be more inclusive for our workforce and they've launched a company-wide compensation restructure to ensure salaries are fair and within the benchmarked industry rate. In fact, the recent changes to our benefits were met with a 91% satisfactory rating when polled! We don't plan to stop there though as we are looking into further ways to possibly expand PTO, 401K, etc. We do plan to continue the tradition of making employee well-being a priority at HCSS as we know just how important it is to an organization's overall health and growth. Thank you again for your feedback and please feel free to email us further at employeereviews@hcss.com with any additional information you'd like to share.
      4.0
      Aug 2, 2023

      Your manager will make or break you here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company itself is still finding its footing after being sold to Thoma Bravo. Many changes have been made for the better and for the worse but mostly better. I was appreciative for the changes such as the paternity leave and the ability to work remotely (really enjoyed that). Seemed like overall, the company is trying to "keep up with the times".

      Cons

      If I'm being quite frank, it's your manager that will make or break your experience here. I have worked with many proficient managers but there are some managers and employees that are not on the same page with the values of the company. Those individuals are more concerned with how they come across upper management and blindly "doing what they are told" without considering the human aspect that is needed when working with others. I have seen plenty of people that have kept their heads down, and not say anything when something is happening, so they can keep their jobs.

      avatar
      HCSS Response
      2y
      We always appreciate the feedback we receive from those who have spent time here with us at HCSS! As you mentioned, we are working to find our footing as we continue to grow after our recent acquisition and this will come with changes. Overall though, we want to ensure we grow for the better so it's very nice to hear some of our more recent benefit changes are a good addition for our employees. To speak to your concerns regarding management, we never want our employees to feel as though they cannot speak out. We strive for our work environment to be honest and transparent, so please feel free to email employeereviews@hcss.com with any details you feel comfortable providing.
      Viewing 52 - 54 of 235 Reviews
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      Glassdoor has 280 HCSS reviews submitted anonymously by HCSS employees. Read employee reviews and ratings on Glassdoor to decide if HCSS is right for you.