HIPR reviews

Management seems fundamentally disinterested in providing a positive environment for their workers. We are not compensated fairly for both the amount of work that is expected of us, and when compared against other firms who complete the same type of work that we do. When concerns are brought to management, they pick and choose which concerns to respond to (typically trivial ones) and which ones to either ignore for weeks on end or send private admonishments to employees who raise those concerns. On top of that, management has fired senior employees with little to no notice, often for matters that seem personally or politically motivated. This has led to a workplace that operates on fear, distrust, and a lack of information. This culture has resulted in massive turnover, disrupting workflow and increasing the agitation of clients. Agitation that management never has to deal with, as they are more than willing to let workers take the fall for their incompetence.

The work culture is extremely dysfunctional. Almost as a rule, the company retains more clients than it can handle according to the "normal" workflow. The excess is managed somewhat by writers and team leaders taking on bonus projects, which are voluntary but strongly incentivized due to the low base salary. While the company nominally prides itself on drafting excellent documents tailored to each client, quantity is clearly more important than quality. Still, the overflow is such that the company delivers some documents to clients late, and some clients have even resorted to drafting their own documents. Many employees have been vocal in raising concerns with management in a good-faith effort to improve working conditions. The company's response has not been encouraging. For instance, two long-time employees were recently fired under questionable circumstances. The company has also been employing contractors through a different organization with apparently different standards for compensation and the quality of the work itself. Lack of transparency in hiring, client retention, and general decision making practices is what you can expect here. It's a shame since the work we do is so important.