While this job has the potential to be fulfilling work, the poor management pretty much negates any of the positives. I saw numerous red flags upon being hired, but at the time I was desperate for a job. I have only stayed so long due to the uncertainty from the pandemic.
-Salary is unclear, as you are actually paid hourly. The bonus system the company uses is completely subjective and rewards quantity over quality. As a writer, my monthly income was variable, and the base earnings I knew I would receive from the hourly wage was barely enough to get by. Asking for a raise is a painful and arduous process that is often denied without a valid reason.
-This is a bit of a specific con, but this job requires the use of Microsoft Word to draft and edit templated documents. When we began working from home, I asked for company access to Microsoft Word so that I could edit these documents, and I was denied.
-It is abundantly clear that the interests of the clients are not a priority. Every single department is understaffed and overworked due to an over-retention of clients, making it impossible to dedicate the time and energy necessary to make each petition the best it can be.
-The company is more concerned with their outward perception than with the actual quality of their service. Management obsesses over immigration forums, and clients who complain are given special treatment, often to the detriment of their case. Most of the positive reviews here on Glassdoor have in fact been posted by the company in order to artificially inflate their rating and encourage applicants.
-The company structure is unclear. I was hired by Hudson, but apparently it's HIPR, but it is all under the umbrella of Chen Immigration, which is also called North American Immigration Law Group, and we deal with Talentopia, which provides contractors.
-There is a distinct lack of communication and training. Policies are often implemented with no warning or effective communication. You are not given training on any policy changes - you are expected to figure it out but still be punished for any errors or for speaking out against the ineffective way they were implemented. Any attempts to speak up or effect change individually are ignored.
-The pandemic response was poor - benefits such as bonuses and gym and meal reimbursements were taken away, and the work from home order issued by the company was used as a "look at how much we've done for you" tactic.
-This is not a healthy work environment, and it in fact leads to overwhelming stress, anxiety, and burnout. It is impossible to stay on top of your job duties and work only a 40 hour work week. All you can do is get as much done as possible in 8 hours and hope you won't be reprimanded or fired for being unable to do more.
