The internal competition between different Hanger PCC facilities can sometimes be a problem as some individuals who work in various Hanger PCC facilities have a history of working with each when each of them owned their own O& P facilities prior to being acquired by Hanger.
This coupled with the fact that the different Hanger PCC facilities have different incentive programs creates fierce competition for each location to get the business referral revenue sometimes creating tension between the different locations.
The environment is very unstructured, everyone does things differently, and some of the personalities of the some of the Clinicians are unprofessional, egotistical, and challenging to say the least. There are good and bad Clinicians that work within the company and many times as in any corporate environment sometimes people maintain their positions not because of the quality of their work, but because of the quantity of their work i.e. the amount of revenue they drive.
The company needs to do a better job of setting clear objectives when they promote individuals to management. Managers are purely chosen by the amount of revenue they generate which sometimes can make for a poor Manager and impact the performance of an entire team because sometimes someone who is chosen purely based on the revenue they generate, may not always look outside of themselves to see how they can get a team to generate revenue, because they are only focused on the revenue they themselves generate.
Additionally, there needs to be a mentoring program put in place for younger Clinicians. There is a huge gap or disconnect which exists between some of the experienced Clinicians training some of the lesser experienced Clinicians.
Finally, when you do well, you do not hear enough about how well you are doing. However, if you are doing something negative, you tend to hear lots of communication relating to that particular matter. It would be helpful if the company reinforced good outcomes with positive reinforcement to the extent of communicating and following up when individuals experience negative outcomes from a certain behavior, execution, or performance.
