employer cover photo
employer logo
employer logo

Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,449 total reviews)
avatar

Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Aug 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, great co-workers, typical retail environment, no complaints.

Cons

Only thing I didn't like was the old school cash registers. They were confusing and slow.

3.0
Aug 9, 2014

Interesting experience

Recommend
CEO approval
Business Outlook

Pros

Friendly staff, flexible schedule, and not much else could be said about working here. A typical day is to be told by a manager to straighten the aisles but to be soon plagued by customers who always ask where the "free stuff" are at, but in the process of assisting a customer another customer soon asks the same question. The pile of customers asking the same question keep on building until a usually ill kept customer asks you about the wielding section. That customer will then tell you how much he thinks you are the most irresponsible and stupidest person to roam the planet. The whole process goes all over again for four hours. After the store closes, you feel complete nirvana as the only thing to do is pick up trash and clean up the aisles that are filled with empty opened products, trashed shelves, and many displaced items. On truck days you spend the first few hours unloading an 18 wheeler filled with a plethora of 100 pound boxes, torn tote boxes, jack stands, and heavy duty car jacks. After unloading the truck you then take responsibility to move all of those boxes either to the shelf in the warehouse or the shelves on the floor. Usually this is to be determined by "callouts" where you literally call out the product number of every item to the person on the floor, via radio, where they will tell you if it needs to be brought out to the sales floor or not. Harbor Freight gives you many calluses but a built body. You would never need a gym but would definitely at some point need a doctor.

Cons

Too many customers, no training for product intel, nearly impossible job promotions, small wage for amount of work output, store feels over capacity, and no customer service training.

avatar
Harbor Freight Tools Response
11y
Thanks for your in-depth input. We agree that the staff at Harbor Freight is friendly and the work environment is casual and comfortable. We're also glad to hear you enjoy a flexible schedule, and hope you're also taking advantage of the great vacation and health benefits the company offers. We also appreciate your feedback about areas where we can improve. If you'd like to expand and share specific information, please feel free to anonymously call our HFT Outlet Hotline at 1-800-693-8377. Thank you!
Viewing 3280 - 3282 of 3,449 Reviews

Glassdoor has 3,496 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.