Headspace reviews

2.5

29% would recommend to a friend

(381 total reviews)
avatar

Tom Pickett

17% approve of CEO

23% positive business outlook

Headspace has an employee rating of 2.5 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Headspace employee rating is 35% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

381 reviews
1.0
Jun 12, 2025

Unethical care

Recommend
CEO approval
Business Outlook

Pros

The direct care employees who are doing the work are phenomenal individuals.

Cons

Clear disconnect between leadership and the Care staff. Multiple reductions in staff over a 2 year period has resulted in a lack of adequate staffing. This has caused some coaches to work with upwards of 30 members a day, taking multiple chats at once. There is a lack of ethical oversight in the operation. They pay you well in hopes you'll forget how badly you're treated.

5.0
Jun 11, 2025

Innovation requires change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission first and foremost, the significantly positive and life changing impact for our members and clients, a strong brand and culture that includes the most diverse set of coworkers I’ve had spanning clinical and tech, and benefits are great despite the complaints about what used to be. Additional pros are actually tied into cons below.

Cons

More Headspace employees need to embrace change and innovation. Everyone has their own experience and all should be considered as valid but *for me* these negative reviews sound far worse than the reality of working here, which is a pro but the con is feeling toxicity behind closed doors. We have a higher bar of expectations working at a mental health company and that’s a good thing to drive positive change, however it’s important to remember this is still a business. Companies now need to be scalable and profitable to survive. The mission and profitability aren’t mutually exclusive. They can’t be. And Al must be embraced to improve this industry. If you aren’t happy or no longer feel aligned here, if you’re burned out and have had a bad experience, please do what you can to find more happiness for yourself somewhere else and give room for people to join who want to be here, who believe in what we’re doing and the direction we’re going. Why do people blame the new CEO on a round of layoffs at the beginning of his tenure when layoffs happened multiple times leading up to it?

1.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work, lots of empathy embedded in culture of coaches

Cons

Such a disconnect between executives/directors with the care team. Over the last few years, there has been a big decline around actually feeling valued as a coach to the company and a sharp increase of feeling on edge with more layoffs and changes. The experience of coaches has not been taken into account as it had been in the past, especially prior to the merger of Ginger with Headspace, and it has been heartbreaking to see the change from a people first business to a profits first business. AI has its uses, but it is dangerous to add that into a space that deals with mental health where humans come onto the platform often wanting help around meaningful connections with other humans. The dream and vision that was once had in the culture of this company has been lost in the haze of profit driven choices. Where there once had been an opportunity to innovate and create something new, the choice has become clear that the company is just listening to competitors to steer the ship.

Viewing 37 - 39 of 381 Reviews

Glassdoor has 443 Headspace reviews submitted anonymously by Headspace employees. Read employee reviews and ratings on Glassdoor to decide if Headspace is right for you.