Headspace reviews

Inaccurate financial forecasting. Lack of comprehensive financial assessment and exploration of income streams. Post-merger too much focus on the marketing of the meditation app content vs. energy put into developing direct to consumer clinical offerings and maximizing sources outside of EAPs. Lack of transparency or engagement of clinical leadership experts in problem solving. Lack of company alignment of espoused values. Said they valued feedback however they did not seem to value advocacy or problem solving and preferred worshiping the company and CEO blindly. They don’t maximize the healthcare expertise they have in-house to improve operations. The layoffs in the summer were executed horribly and would not meet the standards of the healthcare practices in my region or the standards of the licensing board. Unnecessarily negatively impacted clients and therapists. All clinicians are held to the ethical standards of their licensure which protects against theft of information etc. If there were privacy breaches due to being given notice those clinicians would have lost their licenses which I doubt most people would put at risk so the reason for not giving clinicians or clients notice was not valid. By laying clinical staff off effective immediately this left notes unwritten as well as transition notes from the treating provider unwritten. Thus members were left with incomplete medical records and no input from treating providers on transition needs or appropriate transfers. Clients have a right to complete medical records. "If it isn't documented it didn't happen." Even from a corporate business standpoint none of those services could be billed so there was a financial loss to the company as well as a risk for lawsuits. This was very disruptive to treatment as the relationship is a significant factor in therapy and you can't simply swap out one therapist for another. Not all therapists have the same knowledge of specialty treatment modalities. The layoff overburdened the clinicians who remained and negatively impacted morale. This is a company where toxic positivity was rewarded over skillset and experience. Those who seemed to go above and beyond in their positions were not spared from this layoff. They reduced benefits multiple times before and post layoff so the incentives shrank as demands increased. 5 months later they are hiring clinicians again due to unanticipated attrition. There were limited growth opportunities on the clinical side for promotion.

I've been here for two years and for a while I was really invested in it. Things were good. We had flexibility and control over our caseloads. Then, one day a whole bunch of clinicians were laid off with no advance notice to anyone. Therapy managers were laid off and we were all rudderless along with the dozens of clients of those clinicians. No one know anything except C-level leadership. Therapy leadership said they thought hard about how to do the reduction in force and weighed all options and decided just immediately cutting ties with clinicians was "industry standard". That's a terrible standard. Just because something is a standard does not make it a good choice. After the layoffs my caseload became ridiculous, with making people wait weeks upon weeks for a follow-up appointment. It became a therapy mill. When you talk to your manager about turning down or turning off intakes they say "sorry, leadership says no" and we need to do a better job of always ensuring that members have multiple follow-up appointments scheduled so the algorithm sees there are fewer openings. It's all nonsense. Finally, they listened to clinicians who are actually providing the service and saying it's too much. It's a shame it took months of complaining. The damage has already been done. They also routinely say how important each and every one of us is. It's like a broken record. You all have a funny way of showing it by not listening to us and terminating us without any notice. (And I wasn't even one who was terminated.) Leadership also sent out a recent message acknowledging how we're struggling and saying that they didn't anticipate how many clinicians would voluntarily leave after the layoffs. It's incredible that they would not anticipate a large number of ethical clinicians leaving the company of their own accord after members were abandoned suddenly. They say that they reached out to every member and offered them an appointment with a new clinician within ten days. That's a pretty terrible leg to stand on. I was seeing members (that I didn't have room for) weeks and weeks after the layoffs. There's also no career opportunities here. If you're a clinician that's kind of it. There were 40 people who applied to a be a manager. 1 got it. Then two managers were laid off. There's no path forward. Also, they recently made a partnership with Meta. So much for aligning with organizations that value mental health. Values are hollow and go right out the window. If you're a clinician you deserve better. Go join a private practice or a community agency near you.