While Headspace's product is fabulous, simply put the B2B sectors of the organization could use some TLC (even with the Ginger merger). As shown in the previous reviews, quality employees are truly suffering the coincidences of less than ideal senior, executive, and c-suite leadership. I sincerely believe that leadership means well, but truly doesn't realize that a 'pass the buck' / 'not my problem' mentality doesn't reach goals and is aloof to the struggles that the team truly faces. People join Headspace expecting empathetic leadership and psychological safety, given the mission, but as time elapses it all seems like a business tactic. I've seen some quality and experienced individuals leave recently because of burnout, their decline in mental/physical wellbeing, and lack of support/morale from B2B senior managers and directors. Oftentimes, it feels like B2B leaders are great at interpersonal communications and positioning a supportive environment with no real accountability or ownership on their part. Customers are interested in integrating Headspace into their benefits landscape because of the brand recognition of Headspace, a quality mental wellbeing solution, and organic adoption and engagement from their members, but sooner or later unhappy and overworked/under-resourced PSMs/AEs will lead to a substantial amount of turnover, which will lead to dissatisfied customers, which will lead to low retention. It is already happening. Not only that, and as previously stated, quality people are struggling with their mental health because of the above, which is messed up given the nature of the business..
