Though it has grown significantly in last few years, it has fallen behind in keeping pace with hiring best in the industry, improving / scaling its Quality Processes and Support Functions such as time keeping, claim processing etc. Though they are improving substancially since past couple of years in providing a single platform to all the geographies to provide these support functions, it is still not as good as you would expect from a company that wants to establish itself as a leader. Focus on People Development is very weak in the North America region. Hardly you would hear about skills development programs such as training, certification, executive development, etc. However, same is excellent in other georgraphies, especially, in India. One of the other downside of working at Headstrong is its small size and limited number of accounts. You cannot easily get on to an account / project you feel excited about.