HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(949 total reviews)
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Scott Cutler

33% approve of CEO

53% positive business outlook

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

949 reviews
3.0
Oct 4, 2021
Recommend
CEO approval
Business Outlook

Pros

There are a lot of amazing people that work here, at least at the lower levels. They offer a good selection of benefits, although they are on the expensive side.

Cons

The company is more focused on growth than taking care of their employees. They have made 2 major acquisitions during the covid pandemic and will soon close on a 3rd totaling hundreds of millions of dollars at the same time telling employees that because of financial stress they were suspending many of our benefits and we shouldn't expect to see substantial salary raises this year. To be honest they have rarely offered substantial pay raises so that wasn't a surprise. Well I take that back. Regular employees don't get big raises, but the CEO sure did. His total compensation package went up by about $4.1 million or 79% during the pandemic. His compensation is probably a lower right now because the stock he was awarded has decreased dramatically in value. Jon Kessler likes to tell us in all hands meetings that there's no predicting stock value and what will make it go up or down. The stock market has been crazy (think AMC and Gamestop as examples), but when the company issues 5 million additional shares of common stock it doesn't take a genius to understand that this will dilute the value of the existing stock via supply and demand. They raised over $400 million from this stock offering and yet they still felt they needed to suspend our benefits and cut back on raises. The company also raises some interesting privacy concerns. They work overtime to protect their customers' data. However, when it comes to their employees it's a different story. When they sent us home to work remote because of covid they required us all to sign a working from home agreement. In that agreement was a clause that allows HealthEquity to come and search our home office whenever they want. There were no limitations in the clause. It did not say that they needed probable cause, or it was only during reasonable hours of the day, or even who is allowed to perform the search. I'm not lawyer, but the way it was written makes it seem like I could barge into my coworkers home and tell them that I represent HealthEquity and I am there to search their home office. In their ongoing employment agreement there is another clause. This clause gives HealthEquity the right to search any electronic device that is on HealthEquity property. So they can search your phone or tablet or personal laptop if you happen to bring it with you. It also give them the right to search your backpack and your car. So basically you have to give up all rights to privacy to work for HealthEquity. I don't know if this is becoming common among companies, but it is the first time I have ever had to sign such agreements just to work for a company.

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HealthEquity Inc. Response
4y
Thank you for your review of HealthEquity on Glassdoor. I would agree with you that there are a lot of amazing teammates working here! I would also agree that acquisitions and COVID have had an impact on several areas of the business. Those impacts, positive or negative, have encouraged leadership to focus even more on the team member experience. We work hard to make sure our compensation and benefits are comparable to market rates. Additionally, as you know, HealthEquity takes security very seriously, as we want to protect our teammates, partners, and customers. Although policies are required, we like to think that we can live those policies in a way that is conducive to our culture and that wouldn't make anyone uncomfortable. Though you are no longer with the company, we appreciate your candid and specific feedback and it will certainly help us to level up and provide a more remarkable experience for our teammates. Thank you!
3.0
Jan 27, 2022

They're trying

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, HealthEquity usually does the right thing for its employees. But that has begun to decline in recent years. The health and wellness benefits are pretty great and the company has a lot of awareness and is very forthcoming on issues in the country. I appreciate the inclusivity and active stances taken on issues.

Cons

The salaries are not based on merit. You can work here for 10 years and help with everything and they won't give you a raise for two years, and when they do it's less than 2%. They're not great at getting rid of people who are bad at their jobs. Leadership regularly ignores the needs/desires of the workforce to ensure more financial gains rather than fixing broken processes/systems. Acquisitions are done in a way that cost the company more money than most are worth. Your work life balance is non-existent if you are more than a specialist, and probably not great for a lot of those either. Business before people. We're all miserable from two years of actual hell, and we're going harder than ever at the company instead of ensuring people are surviving.

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HealthEquity Inc. Response
4y
Thanks for sharing your experience with our health and wellness benefits. We are glad you are seeing the many efforts made towards inclusivity. Tenured employees are priceless! Thanks for bringing up the wage issue. If you haven't already, please start a discussion with your leader on that issue. You are a valued part of our team, and we want to make sure you feel like it.
1.0
Feb 6, 2023
Recommend
CEO approval
Business Outlook

Pros

My co-workers and direct manager are the only things that make it worth working here.

Cons

- They claim to be purple (from the book Purple Cow), which basically means they claim to value their employees and take care of them. But recent events show they couldn't care less about you. - They just laid off 10-20% of the software development department because they wanted "more skilled" engineers. They literally sent out an email the next day to the remaining engineers saying they wanted to hire new engineers to fill the vacated positions. Definitely purple. - Insurance premiums are the highest I have ever paid. - They have a large match for their HSA, but it is really your extra high premiums that pay for the match. - Claimed the switch to "unlimited" PTO was for employees. No, this was to clear the banked PTO off the accounting books so they don't have to pay it out when you leave the company. The problem isn't the amount of PTO, the problem is getting your PTO approved. - Busy season is during the Christmas holiday season so good luck getting time off depending on your job title. - Upper management has decided it is easier to blame the engineers instead of giving the engineers the time and resources needed to fix the problems with legacy code. - We end up duct taping new features onto legacy code instead of working on tech debt and then management wonders why things brake. And then they layoff engineers thinking that new engineers will fix the problems. - Jon Kessler (the CEO) told us outright that there will never be a Cost of Living adjustment at HealthEquity after being asked about raises in multiple All Hands meetings. - Via interest rate hikes the fed has handed HealthEquity hundreds of millions of dollars because they make money off your HSA dollars that they manage. You would think that would translate into benefits for the employees. Nope, the target raise percentage is about 2% so factoring in inflation and your paycheck just decreased by at least 7%, now that's being Purple! But the CEO's salary has almost double in the last 3-4 years. The rest of the C suite got nice raises too.

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HealthEquity Inc. Response
3y
Thank you for your candid review. We are sorry to hear that your experience has not been positive. We have worked hard to make team member compensation competitive relative to similar roles in the current market. Our benefits team has focused on providing affordable healthcare benefits relative to the current market -- and in many areas our benefits are well above market. Following the hire of our new CTO last year, HealthEquity began a technology transformation, which we are very excited about. We value each team member's feedback. We encourage you to take any questions and concerns that you have to your leaders or People business partner so that they can best address them. We appreciate your contributions.
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Glassdoor has 981 HealthEquity Inc. reviews submitted anonymously by HealthEquity Inc. employees. Read employee reviews and ratings on Glassdoor to decide if HealthEquity Inc. is right for you.