1) Manager promotions are often given based off of high personal sales/fraud numbers and being "friends" with the hiring manager and it seems as though little consideration is taken into whether the person can actually manage or even encourage a team to sell (legit selling and not fraud).
2) Hertz promotes from within which is great, but the employees that worked initially at Enterprise "there are a lot of them" get promoted up the ranks almost at an obscene rate. Almost as if senior management believe more in the training program of Enterprise rather than their own company. Which I guess is fine if they really were great employees, but they get promoted so fast that they never learn how things work at Hertz and end up having to delegate (i.e. give all the work) to the 1 or 2 employees that were trained at Hertz.
3) Low hourly rate which is to be expected for a sales job... but in the Local Edition branch of Hertz Manager Trainees (MT's), Manager Assistants (MA's) and especially Assistant Branch Manager's (ABM's) do so much more than just sales (i.e. Fleet control, vehicle cleaning (in a shirt and tie), Marketing, Data Entry, transporting, customer service, billing, answer lots of phone calls, etc) that the hourly rate should either be higher or remain the same but hire people to do some of the other functions so the "management level" employees can focus more on sales and management.
4) Bonus structure that seems to change every time it seems too many people may actually get a good bonus...not to mention when they change it, its normally effective immediately so if your branch was on track to make a bonus on the old structure for the quarter but not the new one, it doesn't matter, your branch WILL NOT get a bonus.
5) Upper level managers spend more time in meetings and forwarding emails about meetings and then having conference calls about those meetings and emails rather than using the time to actually make things better.
6) Although it is a car rental company, its ALL about selling insurance. An employee's worth in the company is primarily measured by their Sales Revenue Per day (SRPD) and their Insurance Replacement Sales Revenue Per Day (IRSPRD), if a customer buys the insurance these numbers go up, but if they do not, these numbers go down, and fast. So renting a car to a customer that wont buy the coverages actually negatively affects the agent. This scoring method causes it almost to make more sense to NOT rent a car if the agent knows or "has a feeling" they cant sell to a particular customer.
