The expectations are absolutely ridiculous. The margins are razor thin on off airport rates. They expect you to make up the difference through the sale of ancillary services. The problem with ancillary services is that they are extremely overpriced. They want you to sell a premium protection package that is over $40 per day on vehicles that rent for sometimes as low as $30 per day. "Sir, this premium protection package will only cost you an additional $280 per week on your $159 weekly rate! Just think about it, there is no deductible!"
They run their cars to higher and higher mileages with tan interiors. It is YOUR fault that the car looks like trash after 40,000 miles. There is no amount of cleaning that can be done at a local level that can make a beige interior look like new.
On top of that, they hire manager trainees at low wages and tell them it's really not that low because you're going to get tons of overtime. Well, you will but you're still working 50+ hours a week having to wear a suit & tie and then go out in the middle of the summer and clean cars.
Oh & don't even get me started with their customer service survey. First, there isn't any incentive for a customer to take it like most companies run them. Second, the way they score it is absolutely ridiculous. Did you rent a car one-way? The customer can rant & rave directly in the review about how wonderful the pickup location was but then how the return location dropped the ball. Well, it's technically your rental so you eat the review. Genius!
