Hertz reviews

3.7

67% would recommend to a friend

(8,179 total reviews)
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Gil West

77% approve of CEO

58% positive business outlook

Hertz has an employee rating of 3.7 out of 5 stars, based on 8,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Apr 4, 2017

Manager Trainee

Recommend
CEO approval
Business Outlook

Pros

1). Cheap rental cars. 2). You could get to drive different cars during work(depends upon location). 3). More number of hours so you could make more money/week.

Cons

1). Even though the car rental is cheap you can't afford it with the salary given by Hertz. 2). Hours literally suck. There will be weeks when you want to work more and make more money but this job wears you out and if you don't want to work overtime in a particular week you would still have to come to work because of scarcity of the employees. Most of the people leave in 2-3 months. There's no life if you are working at Hertz retail/HLE stores.Report early morning and by the time you leave the office you are physically tired that you just want to go to bed without even eating supper. That's because you have to clean cars. Yes, you read it right. You pick customers from home/bodyshops/train stations, clean the cars, rent cars, sell insurance, drop of customer to homes/bodyshops/train stations, fill air in the tire. You do all this when there are 10-15 customers waiting and literally cursing you for making them late for appointments at your store and you are only 1-2 people doing all that stuff. You have to clean the car, even if it's snowing/raining/ or on a sunny day without any shed. You are also expected to clean the office/toilet and throw out garbage. And after doing all this if your insurance sales are less than the goal projected by your Area Manager you are written off. Yes, There are many perks and discounts at Hertz but you can't afford anything with the paycheck.

3.0
Jan 18, 2017
Recommend
CEO approval
Business Outlook

Pros

At least Hertz doesn't proudly discriminate against age, like Enterprise does (35+ college graduates need not apply to Enterprise, they'll pick you up, they just won't hire you!). Customer Service skills were enhanced. Hertz is HUGE, and the ability to rent a car at a very reasonable price was very nice. My Co-Workers (big shout out to Blake Edwards, he made the day fly by).. and the overall camaraderie when you do a great job for the company (ie. spend a day at a braves game, all expenses paid!).. Was fun! There are lots of opportunity for advancement, but the competition is fierce! Find a way to stand out from the competition.

Cons

OMG the hours, and the crappy pay! You work your tushy off for $12.00 / hour. You are forced to clean cars in suit and tie, handle unbelievably large workloads with one or two people, which is just a disaster waiting to happen. The hours are easily 50+, on a good week. They frown on overtime, but the turn-over is so high, that most of the time, you're the only one who is left to get the job done. People yell at you, lose their temper, and you are forced to take it. And.. when they go to complain, it's a 50/50 chance that Hertz will defend your professionalism, which is very disheartening. The things that customers say about you that are completely false, fabricated lies... You'd laugh if your bosses didn't force you to defend yourself. The amount of work you do is totally not worth the $12.00 an hour wage you're given. If you want a raise, you have to practically beg for it from a (more often than not) overweight sloth of a human being, claiming to be your boss, who takes his or her own sweet time, who would rather eat a subway sandwich, then give you a F&%king raise! Don't get me started on the half-wits Hertz hires as managers! All they care about is the numbers. If the numbers aren't met here, then they come down, hover, and nit-pick, until the numbers go up or someone gets fired! Your job is constantly threatened by the numbers! I feel like I've escaped a cult!

1.0
Jan 16, 2017
Recommend
CEO approval
Business Outlook

Pros

The initial Service Based Sales training you receive is a decent introduction to the art of selling, especially for the twenty-somethings they typically hire. Outside of that, the pros are few and far between.

Cons

* Long, long, long hours with no thought towards a life/work balance. Pay is minimal and there are no raises unless you get promoted. * Stores are falling apart. Computers are old, slow, and barely functional. They're also drastically understaffed; it's not uncommon for a store to be run by only a couple of people, who are frazzled and worn out. Turnover is very high. Most stores don't even have a utility person, so you're expected to clean cars while wearing business attire. Most stores do not have dedicated cleaning areas, so you're stuck trying to vacuum in inclement weather. * Upper management only cares about sales numbers. The goals are so high that it's nearly impossible to hit them without being shady and unethical. Check your receipt: chances are you paid extra for an upgrade or a damage waiver that you didn't ask for. * Customers are often angry and hostile, which is understandable considering how often the company fails to honor confirmed reservations. Fleet can be very sparse and the Hertz corporation takes no responsibility to make sure cars are available. If you can't find a car at another store, you just have to stand there and let a customer scream at you. * Management does not care about you. You are a warm-breathing body needed to fill a spot and you can be fired for the most trivial of reasons. If things go right, the guy above you will take the credit. If they go wrong, you'll take 100% of the blame, even if it's due to things you have no control over.

Viewing 121 - 123 of 8,179 Reviews

Glassdoor has 8,835 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.