Hope for the best, expect the worst.
Pros
Recently, the pay structure has changed. Hertz has eliminated the branch performance bonus for anyone lower than an assistant manager. It's great news, if you are at a high performing branch. With the old pay structure as a trainee you were eligible to receive a percentage of what a branch manager gets, which I found very difficult to obtain at busier branches. Once you get promoted to branch manager, you receive a company car (fuel & insurance included).
Cons
Extremely little work/life balance. Hours are ridiculously long and I personally have worked over 60 hours a week often, due to short staffed offices. As I alluded to in the Pros section with the pay structure change, when I was at a large, busy location the branch bonus was difficult to reach. On the other side of the coin, when I was at a branch with low numbers from the previous year, monthly bonuses were incredible, but now are gone. Turnover at the locations has been incredible. Either the person or people hiring new employees is constantly making poor choices in hiring or not explaining job functions very well. With offices being short staffed, I have found it very difficult, almost impossible to schedule any time off for doctor's appointments, vacations, etc. An aging fleet of rental cars makes it very difficult to find cars that are road worthy. At every location I've worked (5 out of 8 in the city), customers constantly have issues with bald tires, bad wipers, stains & smoke smell, brakes, etc. We are able to get them fixed, however there is such a demand for cars, we rarely have had the time to get the issues corrected.