Is Highgate a good company to work for?

Highgate has an overall rating of 3.6 out of 5, based on over 898 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 61% of employees would recommend working at Highgate to a friend and 63% have a positive outlook for the business. The best reviews about Highgate have been left by employees working as General Manager , Human Resources and Guest Service Agent .

Does Highgate pay their employees well?

According to anonymously submitted Glassdoor reviews, Highgate employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Highgate. This rating has been stable over the past 12 months.

How satisfied are employees working at Highgate?

61% of Highgate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Highgate 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Highgate?

General Manager (51) , Manager (30) , Front Office Manager (23) , Front Desk Agent (22) , Operations Manager (19) , Sales Manager (16) , Human Resources (15) , Human Resources Manager (13) , Director (12) , Guest Service Agent (11) , Staff Accountant (9) , Assistant Director of Finance (8) , Hotel Manager (8) , Assistant General Manager (7) , Director of Front Office (7)

What are the pros of working at Highgate according to real employee reviews?

"The benefits are great and very competitive to t bigger companies." ((in 60 reviews)); "Good pay and experience you learn well from" ((in 39 reviews)); "People are great!! Place is busy!" ((in 34 reviews)); "Really committed to creating a great culture for their employees." ((in 29 reviews)); "Growth opportunities as they have many hotels in US" ((in 28 reviews))

What are the cons of working at Highgate according to real employee reviews?

"This place has change management 3 times in over 3 months while working with them their management is terrible." ((in 44 reviews)); "sometimes the different shifts and long hours are tough to adjust to" ((in 28 reviews)); "You are also expected to be available on off days and after hours no work life balance" ((in 27 reviews)); "life balance is not a priority to upper management when it comes to their other staff." ((in 12 reviews)); "They are always looking for managers because nobody can work for them for long." ((in 12 reviews))

What are employees saying about Highgate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Highgate layoffs and their outlook for job security at Highgate in 2026.

What are the top reviewed Highgate locations?

New York , Miami , Irving , San Francisco , Key West , Boston , Las Vegas , Honolulu , Dallas , Arlington , Los Angeles , Miami Beach , Phoenix , Long Beach , Atlanta , Washington , Philadelphia , Scottsdale , Tucson , Oklahoma City , San Juan , Nashville , Laguna Beach , Crested Butte , Seattle , Lakeville , Mount Pocono , Bethesda , Newark , Chandler

Highgate reviews

3.6

61% would recommend to a friend

(856 total reviews)

Arash Azarbarzin

65% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.7

Career opportunities

3.5

Culture & values

3.4

Senior management

3.3

Work/Life balance

Highgate has an employee rating of 3.6 out of 5 stars, based on 856 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Highgate employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

856 reviews

5.0

Sep 27, 2018

Highgate Hotels: THE BEST

Assistant director of housekeeping

Recommend

CEO approval

Business Outlook

Pros

Highgate cares about your growth and opportunity and brings a fun working community and environment. They are the premier management company. The pay and benefits are the best. I wouldn't want to work for any other management company. Highgate also supports great causes and is growing tremendously.

Cons

None. Highgate cares about you.

5.0

Sep 27, 2018

EVERY DAY IS DAY 1 @ THE MAXWELL HOTEL NYC

Senior leader

Recommend

CEO approval

Business Outlook

Pros

I have worked with Starwood/Marriott for about 18th years, during my time with the company I have worked in several key positions. I join Highgate the Maxwell NYC Hotel about four months ago and really loving the vibe. The Managing Director-Brendan, Hotel Manager-Brian Dunn, Director of HR- Scott White; Empowers the team to MAKE THERE MARK. The Team here is built up of Highgate and former Starwood/Marriott Leaders; we work very well together and continue to build bridges across all departments. Highgate is an awesome company to work for. Always remember EVERY DAY IS DAY 1! MAKE YOUR MARK!

Cons

EVERY DAY IS DAY 1! MAKE YOUR MARK!

5.0

Sep 27, 2018

The company that helped me find myself

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Highgate takes a different approach than most employers and they want to dream differently and think up new and exciting ways to innovate in our industry. We are challenged to make each day an impactful one with our team and our guests. Working with my team and my mentors it allowed me to break out of my shell and really discover my self worth. I have Highgate to thank for helping me find myself.

Cons

We are a growing company with many different types of locations. Because not every location operates in the same way or to same hotel standards (branded/non-branded) not all of the processes and procedures are the same at some hotels. Because of that I feel that our policies and procedures set forth from a company level aren't as detailed or outlined as they could be.

Viewing 673 - 675 of 856 Reviews

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Highgate Hotels: THE BEST

EVERY DAY IS DAY 1 @ THE MAXWELL HOTEL NYC

The company that helped me find myself

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