Highmark Residential reviews

RMs don't have on sites back. Once a resident complains and calls corporate they are given whatever it is they want most of the time. This only allows for more calls, especially from that resident. They are going to continue to go back to corporate every time and this is frustrating for on staff management because we should be able to manage our site without worry that we will be overridden just because. The receptionist at the corporate office is very rude to on site teams and speaks down to them like they are children. No work life balance, no support for onsite teams, no true care for the employee-it's an if you don't like it there's the door attitude vs trying to change the things that are pushing employees out the door they rather just lose a good employee. Budgets are created without your input so good luck in explaining yourself every time and not making bonus because your actually taking care of the property needs. Most the time if you reach out for help to the "support" team you are referred back to manual or told to wait your turn in line (which takes days for a response) so meanwhile your issue is left unresolved vs just having someone who can assist without an attitude about having to help.

Upper management could use some work. Berating hard working employees won't bring positive results.