Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,653 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 62% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 473 reviews)); "Awesome culture and great people to work with" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 256 reviews)); "Work Life Balance is great" ((in 191 reviews)); "Great team member travel program" ((in 185 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 550 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 428 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 159 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Seattle , Fort Lauderdale , Cleveland , Denver , Salt Lake City , Nashville , Philadelphia

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Hilton

Hilton reviews

3.8

74% would recommend to a friend

(11,545 total reviews)

Christopher Nassetta

85% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

4.0

May 17, 2017

Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genuine concern for Work Life balance. You will not be punished for keeping weekends and holidays sacred and email free.

Cons

Diversity. Predominantly white and male. Executive committee is seriously trying to address this issue but it has a long way to go to see true diversity.

Hilton Response

Thank you for taking time to offer your feedback. We appreciate your comments about the company’s work/life balance and are glad you are able to take much deserved time off. Hilton seeks to promote a fair, diverse and inclusive workplace. Whenever possible, we strive to promote from within and are committed to making the hospitality industry’s full range of career options available to our Team Members.

4.0

May 16, 2017

a valuable experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great benefits, discounts on stays at the hilton worldwide and their f&b outlets

Cons

working hours vary a lot since it is not busy throughout the year

Hilton Response

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

3.0

May 16, 2017

Salary review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good very good as i said

Cons

No cons as i said

Hilton Response

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

Viewing 11017 - 11019 of 11,545 Reviews

Jobs at Hilton

Hilton Hotel- Front Desk Associate- FULL TIME AM/PM Shift

Overnight Front Desk Agent / Night Auditor

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