Hilton reviews

3.8

74% would recommend to a friend

(11,538 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Jan 8, 2017

Senior Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the people, love the industry. Love the openness and fun loving culture. High touched company with great caring employees and colleagues.

Cons

Can come across as old school at times, be prepared for changes but I believed the company has already embarked on making the right changes.

1.0
Jan 6, 2017
Recommend
CEO approval
Business Outlook

Pros

The location is next to Hanoi Opera House, in the centre of the city.

Cons

Lack of support from colleagues and overall employees in Front Desk team. They have the worst management board (medium menagement level) who are alway angry.

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Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
4.0
Jan 4, 2017

Sales Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I feel that you are just not a number here. The team here is great and there is a sense of a family here . There are ample of opportunities in the company .

Cons

The company is a lot behind in technology (Technical upgrades ) than other hotels .

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your ideas to include more training and developments for the internal staff with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.
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Glassdoor has 13,644 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.