Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,643 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 464 reviews)); "culture is great and they do invest in all their employees" ((in 344 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 268 reviews)); "Work Life Balance is great" ((in 196 reviews)); "Great team member travel program" ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 560 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 413 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,537 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,537 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

3.0

Nov 11, 2016

Night auditor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Independent Favourable Employee rates Great team spirit

Cons

No performance appraisals Work alone Low recognition

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

3.0

Nov 11, 2016

front desk agent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

people are here for long time , management takes care of it, good medical benefits, good training programme.

Cons

Not much growth, long standing and overtime hours.

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

5.0

Nov 10, 2016

Cluster Executive Chef

Cluster executive chef

Recommend

CEO approval

Business Outlook

Pros

Hilton as a company provides great opportunities for personal and professional growth. The working culture is good where people they do what they say. It is one place where we are encouraged to take serious steps towards sustainability and better future for our community.

Cons

Can't think of anything as of now. For me it has been very positive so far

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!

Viewing 11146 - 11148 of 11,537 Reviews

Jobs at Hilton

Room Attendant - Housekeeper

Hilton

Hilton reviews

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Cluster Executive Chef

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