Is Hilton a good company to work for?

Hilton has an overall rating of 3.9 out of 5, based on over 13,633 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (415) , Front Desk Receptionist (301) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 460 reviews)); "Awesome culture and great people to work with" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 260 reviews)); "Great work life balance and ability to create own projects" ((in 194 reviews)); "Great team members." ((in 183 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 549 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 540 reviews)); "Long hours and underinvestment in some properties" ((in 423 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 365 reviews)); "Managers were bad at communicating with each other and satff." ((in 163 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.9

74% would recommend to a friend

(11,529 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Ratings by demographic groups

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Hilton has an employee rating of 3.9 out of 5 stars, based on 11,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

5.0

Jul 31, 2016

Food and Beverage Assistant

Food and beverage assistant

Recommend

CEO approval

Business Outlook

Pros

Good teamwork and environment. Can learn from the best in the industry. Have the ownership to take actions on your own.

Cons

Bad life and work balance. Long hours and busy shifts. Have to be flexible and hard-working in order to complete the requirements.

Hilton Response

9y

Thank you for taking the time to provide us this feedback as we respect and acknowledge that everyone has responsibilities outside of Hilton. As leaders, we try to do what we can in order to help you maintain a work-life balance. Of course, we recognize the difficulties inherent in this balance with a business that is 24/7. If you find that your workload is inappropriately and adversely affecting your personal life, your health or your ability to service our clients, we would encourage you to speak with your manager or HR team. This direct feedback helps us continually evaluate what's working and any areas of opportunites for improvement.

4.0

Jul 31, 2016

Good benefits for this industry, long hours

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hilton name looks great on the CV, good benefits e.g. staff canteen, discount on booking rooms and restaurants (subject to availability), some very great and motivated team members, good support from HR if one wants to change location after a while

Cons

imbalance between what is expected and resources provided (e.g. understaffed), staff is often expected to make up for under staffing by staying longer hours, sometimes without compensation, some promotions clearly not deserved but if staff is senior no action is being taken, lots of unnecessary and impossible to fulfill red tape (e.g. training records), compensation is good for the industry but bad compared to others

Hilton Response

9y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

1.0

Jul 28, 2016

Apprentice chef

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall, the apprenticeship scheme had its good and worst. What I liked the most was going into college. You had a lot of support from the tutor. I would also say that the paid holidays were good and free meals provided on duty.

Cons

Even though college was college, the work place was terrible. They promised to move you to another hotel to working after 6 months but they changed their minds. Also not to forget that the managers and even other colleagues with the same title treat so disrespectfully. They made my life miserable.

Hilton Response

9y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

Viewing 11200 - 11202 of 11,529 Reviews

Jobs at Hilton

Laundry Attendant

Florence, SC

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Hotel Front Desk Agent

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Food and Beverage Assistant

Good benefits for this industry, long hours

Apprentice chef

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