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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,508 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      4.0
      Sep 2, 2008

      Good Company to work for but not for a long time.

      Front desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are just looking for a job to pay the bills or while you are in school. Easy Job not a lot of responsabilities Average Benefits You get great Great discounts in hilton hotels in the entire country so for example if a room is $119 a night you pay around $35-$40

      Cons

      Very hard to advance Don't work there for more than 2-3 yrs if you want to make more than 30K

      3.0
      Aug 30, 2008

      Great place to work as long as you are not in HSC.

      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee discount. The discount we received on hotels is by far the best compared to working with other hotel chains. There were also some great people working there, and we had a lot of fun in between taking calls. Quite a few of the supervisors were also very down to earth, and understood that sometimes 'life happens' and you have to deal with it. When management did something to show their appreciation to the employees, it was usually very good. They provided meals during holidays, or offered pizza when they wanted us to work through lunch or take a lunch later.

      Cons

      In my position, if you were a minute late, corrective action had to be issued. If you were stuck in traffic, were in an automobile accident, sick, etc, and it caused you to be late or call in, corrective action had to be issued. Additionally, in HSC (Hilton Support Center, the name of the help desk for the hotels), we did more hand holding to assist hotel employees than we did actual IT support. Hotels employees would call because they didn't know how to balance a report, check in a guest, or print an invoice. 80% of the calls we took were procedural.

      Viewing 11485 - 11487 of 11,508 Reviews
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      Glassdoor has 13,608 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.